Devin Webb
Ohana Dive Company
Mount Juliet,TN
1
Language
1
Certification
6
years of professional experience
Dedicated Shop Assistant with expertise in customer service, inventory management, and product knowledge. Proven ability to enhance customer experience and maintain efficient operations.
Work History
Shop Assistant
3 Years 4 Months- Assisted customers in selecting dive equipment, ensuring informed purchasing decisions.
- Provided product demonstrations, enhancing customer understanding of dive gear functionalities.
- Supported daily operations by organizing merchandise displays for optimal visibility and accessibility.
- Handled inventory management, maintaining accurate stock levels and timely replenishment.
- Trained new staff on customer service standards and operational procedures, fostering team efficiency.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Checked incoming orders and organized new stock.
- Organized shelves to remove slow moving items and add new merchandise.
- Greeted customers entering store and offered assistance with requirements.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collaborated with team members to achieve overall store goals and objectives.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Helped managers with daily checklists and last-minute requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Developed strong product knowledge to educate customers on features and benefits.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Increased sales, recommending products based on customer needs and preferences.
- Assisted in visual merchandising, creating attractive displays that boosted customer interest and sales.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Trained new staff in cashier duties, product knowledge, and customer service standards, improving overall team efficiency.
- Managed inventory to ensure popular items were always in stock, minimizing lost sales opportunities.
- Improved store layout by organizing merchandise according to season and trends, enhancing customer shopping experience.
- Maintained cleanliness and order in all areas of store, creating welcoming environment for shoppers.
- Implemented customer loyalty program, encouraging repeat business and building a loyal customer base.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Back of House Team Member
2 Years 5 Months- Collaborated with team members to ensure timely food preparation during peak service hours.
- Trained new staff on kitchen protocols, procedures, and safety standards to enhance team performance.
- Maintained cleanliness and organization of kitchen workspace for optimal safety and productivity.
- Operated cooking equipment to prepare food items efficiently and consistently.
- Assisted in quality control measures to uphold food safety standards and customer satisfaction consistently.
- Fostered a positive team environment by encouraging communication and collaboration among back-of-house staff.
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Assisted with training new BOH staff members on established processes and goals.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
- Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
- Upheld a high standard of professionalism in all aspects of work, leading by example for other team members to follow.
- Prepared food and drinks while following safe food handling procedures.
- Maintained and sanitized service stations, prep areas, and countertops.
- Checked food preparation and presentation to verify quality and consistency.
- Ensured a safe working environment by adhering to strict sanitation guidelines and promptly addressing any hazards or potential issues.
- Developed strong problem-solving skills through adapting quickly to unforeseen challenges or changes within the busy kitchen environment.
- Contributed to a positive customer experience by preparing high-quality dishes in a timely manner, following established recipes and presentation standards.
- Enhanced team collaboration by consistently communicating with other staff members about menu items, ingredient availability, and special requests.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Verified dishes were prepared according to restaurant recipes and quality standards.
- Kept track of dietary restrictions for guests with allergies or specific needs to avoid cross-contamination of ingredients during meal preparation.
- Maintained high standards of cleanliness, ensuring a safe and hygienic a safe and hygienic work environment.
- Streamlined dishwashing process, reducing turnaround time for kitchenware availability.
- Increased customer satisfaction by quickly adapting to menu changes and special requests.
- Prepared a a wide variety of menu items following specific recipes to meet customer satisfaction.
- Facilitated smoother kitchen operations by maintaining clear communication between back and front of house.
- Ensured compliance with health and safety regulations, maintaining a safe environment for both staff and customers.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Assisted in setting up and breaking down kitchen stations.
- Stocked and rotated food items according to expiration dates.
- Lifted and carried heavy materials.
- Maintained high personal grooming standards and uniform presentation.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Monitored food temperature, discarding items not stored correctly.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Pushed, pulled and transported large loads and objects.
Education
High School Diploma
Welding Technology - Welding
Skills
Customer service
Product knowledge
Inventory management
Inventory oversight
Stock replenishment
Visual merchandising
Product demonstration
Upselling strategies
Sales trends
Relationship building
Customer engagement
Returns and exchanges
Safety compliance
Equipment maintenance
Equipment operation
Technical knowledge
Quality assurance
Inventory control
Inventory assessment
Shop organization
Store maintenance
Cash handling
Vendor relations
Seasonal promotions
Product promotions
Installations and repairs
Raw materials handling
Power tools
Hand-eye coordination
Fabrication
Welding
Return processing
Equipment preparation
Honest and dependable
Dependable
Customer-oriented
Customer assistance
Attention to detail
Organization
Safety and cleanliness standards
Store organization
Inventory and stocking
Staff support
Store opening and closing
Engaging with diverse customers
Cash register operation
Payment processing
Item ticketing and pricing
Decision-making
POS software
Retail merchandising
Sales records management
Purchase packaging
Store policies and procedures
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified [EFR-primary care, CPR & Sec Care (1st w/ AED], [Ohana Dive Co] - [1 day training]
- Certified [Divemaster], [Ohana Dive Co] - [9 months]
- Certified [Public Safety Diver], [Ohana Dive Co] - [1 week]
- Certified Welding Technology, [TCAT] - [1 1/2 years]
Languages
Spanish
Professional Working
Timeline
Shop Assistant
Ohana Dive Company
04.2023 - 08.2026Read More
Back of House Team Member
Chick-fil-A
10.2020 - 03.2023Read More
Tennessee College of Applied Technology, Nashville, TN
Welding Technology from Welding
Read More
Donelson Christian Academy
High School Diploma
Read More