Devin Wilson
San Antonio,TX
Summary
Results-driven professional with extensive experience at Norfolk Southern, excelling in safety maintenance and customer service enhancement. Proven leadership skills led to improved operational efficiency and high customer satisfaction rates. Recognized for strong problem-solving capabilities and adeptness in data analysis, fostering team collaboration to achieve timely and secure transport solutions.
Overview
11
11
years of professional experience
Work History
Train Conductor
Norfolk Southern
Harrisburg, PA
10.2018 - Current
- Received and followed directions from train dispatchers.
- Resolved disputes between shippers and receivers concerning discrepancies in orders or delivery dates.
- Directed performances with creativity and in-depth understanding of each piece and strengths of performers.
- Arranged removal of defective cars from trains at stations or stops.
- Inspected brakes, couplings, air hoses, signal lines, and other components of the train before departure.
- Interpreted various signals to start, stop and back-up train or set and release air brakes.
- Coupled railcars together in a secure manner to ensure safe transport.
- Collected tickets or payment from passengers and verified information before departure.
- Verified accuracy of timekeeping instruments with engineers to depart on time.
- Operated trains, adhered to route plans and maintained operations and repair schedules.
- Managed railcar loading, unloading and switching.
- Communicated with dispatchers regarding trains' routes, timetables and cargoes.
- Followed strict safety protocols while operating switches and signals along the tracks.
- Monitored track conditions for any obstructions or hazards which could impede travel.
- Coordinated with other members of the train crew to ensure timely departures and arrivals.
- Directed crew members by employing flag or hand signals, lantern and radio communications.
Sales Associate
Alabama A&M University
Huntsville, AL
08.2017 - 02.2018
- Operated office equipment such as computers, printers, scanners, photocopiers.
- Conducted price comparisons between different editions of books.
- Offered point-of-sale initiatives to increase sales and drive customer loyalty.
- Collaborated with local libraries and schools to support educational initiatives and events.
- Listened to customer interests and needs and matched with suitable books and related products.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained a clean and organized store environment, ensuring a pleasant shopping experience.
- Tracked and verified daily sales for accurate accounting and inventory recordkeeping.
- Computed purchases and received and processed cash or credit payment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Developed and maintained relationships with publishers to secure favorable terms and early releases.
- Stocked shelves with newly arrived merchandise according to company guidelines.
- Participated in community events to promote literacy and the love of reading.
- Supported online orders by pulling and ringing merchandise for shipment.
- Handled customer inquiries over the phone regarding book availability or ordering information.
Manager's Assistant
Arch Hair Salon
Chicago, IL
01.2015 - 07.2017
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Handled customer complaints promptly and professionally.
- Instructed staff on proper use of products and equipment while adhering to safety standards.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Maintained cleanliness of work station and ensured sanitary conditions were met at all times.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
- Participated in community events related to beauty industry to build brand awareness among potential customers.
- Conducted regular staff meetings to discuss operational issues or changes in policies or procedures.
- Provided customer service and addressed customer complaints in a timely manner.
- Created marketing campaigns to increase clientele base through social media platforms and other outlets.
- Analyzed and recorded personnel and operational data and wrote activity reports.
- Maintained professional relationships with vendors such as suppliers or contractors for business-related needs.
Cook
Bojangles' Famous Chicken 'n Biscuits
Riverdale, GA
01.2014 - 08.2015
- Monitored stock levels of food items and ordered more when necessary.
- Requested supplies and equipment orders, explaining needs to managers.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Made meals in accordance with company standards and requirements.
- Adhered to food safety standards when storing and preparing foods.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Monitored temperatures of prepared food and cold-storage areas.
Education
High School Diploma -
Riverdale High School
Riverdale, GA05-2017
Computer Science
Alabama A&M University
Normal, ALSkills
- Passenger assistance
- Maintaining safety
- Timetable adherence
- Public address announcements
- Ticket inspection
- Managing unloading procedures
- Project management
- Data collection monitoring
- Data analysis
- Technical support
- Business intelligence
- Data visualization design
- Data Visualization Competence
- Data visualization proficiency
- Data visualization and presentations
- Data entry
- Team building
- Problem-solving
- Communication
- Customer relations
- Customer service
- Quality assurance
- Analytical
- Business analysis acumen
- Business analysis proficiency
- Business analysis capabilities
- Business analysis
- Business Analysis Competencies
- Microsoft Word
- Microsoft Word proficiency
- Microsoft Excel expertise
- Microsoft Excel proficiency
- Python Coding Abilities
- Python development
- Python programming language
- Cloud platform expertise
- Cloud governance frameworks
- Google cloud SQL
- SQL scripting
- SQL knowledge
- SQL querying
- SQL programming
Timeline
Train Conductor
Norfolk Southern
10.2018 - Current
Sales Associate
Alabama A&M University
08.2017 - 02.2018
Manager's Assistant
Arch Hair Salon
01.2015 - 07.2017
Cook
Bojangles' Famous Chicken 'n Biscuits
01.2014 - 08.2015
High School Diploma -
Riverdale High School
Computer Science
Alabama A&M University
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