Devin Xayavongchanh
Des Moines,IA
Summary
Driven professional with a proven track record at JB Autosports, adept in customer service. Excelled in resolving high-stress situations, enhancing customer loyalty. Contributing to increased worksite efficiency and project success. Moved up to handling phones and online chat within a couple months. Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.
Overview
3
3
years of professional experience
Work History
Laborer
Ha's Tree Service (Father's Business)
08.2022 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
Customer Service Representative
JB Autosports
06.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
GED -
East High School
Des Moines05.2021
Skills
Heavy Lifting
Customer Service
Repetitive Work
Truck loading and unloading
Landscaping
Hand and Power Tool Operation
Mechanical Knowledge
Tech-Savvy
Phone, Chat and Email
User Training
Languages
Lao
Native or Bilingual
Timeline
Laborer
Ha's Tree Service (Father's Business)
08.2022 - Current
Customer Service Representative
JB Autosports
06.2021 - 08.2022
GED -
East High School
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