DEVINA MERAZ
Pasco,WA
Summary
Dependable and adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server
IHOP
11.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Daycare Assistant Teacher
Little Rockets Daycare LLC
10.2022 - Current
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and issues.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Updated records of contact, medical and progress information.
- Encouraged child involvement in classroom experiences and group interaction.
Server
Dennys Restaurant
03.2021 - 11.2022
- Warmly greeted new and returning guest developing relationships resulting in customer loyalty, memorized over thirty menu items and rotating specials to give customized recommendations to guests, swiftly and successfully resolved conflict resulting in customer satisfaction 100 percent of the time, managed multiple projects of varied sizes at one time, stayed up to date with popular sales trends of various products and items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Kept register accurate through correct billing, payment processing and cash management practices.
HOSTESS
Dennys Restaurant
03.2021 - 11.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Hostess
Olive Garden
07.2021 - 09.2021
- Answered customer questions about hours, seating and menu information.
- Assisted managers with quickly resolving service- and food-related issues.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- financial transactions for other staff members.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
Education
Registered Nurse
Columbia Basin College
Pasco, WA06.2025
HIGH SCHOOL DIPLOMA - Nursing
Chiawana High School
Pasco, WA06.2022
NURSING ASSITANT TRAINING, TRI TECH SKILLS CENTER - Nursing
Tri-Tech Skills Center
Kennewick, WA06.2021
Skills
- Empathetic team leader
- Communication
- Detail oriented
- Bilingual
- Ability to prioritize
- Commitment to collaboration and
- Teamplayer
- Managing money professionally and
- Efficiently on a daily basis
Languages
Spanish
Professional Working
Timeline
Server
IHOP
11.2022 - Current
Daycare Assistant Teacher
Little Rockets Daycare LLC
10.2022 - Current
Hostess
Olive Garden
07.2021 - 09.2021
Server
Dennys Restaurant
03.2021 - 11.2022
HOSTESS
Dennys Restaurant
03.2021 - 11.2022
Registered Nurse
Columbia Basin College
HIGH SCHOOL DIPLOMA - Nursing
Chiawana High School
NURSING ASSITANT TRAINING, TRI TECH SKILLS CENTER - Nursing
Tri-Tech Skills Center
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