Devina Susilawati
Maintenance and Purchasing Supervisor
Philadelphia,PA
Summary
Seasoned Purchasing Supervisor with extensive experience in procurement and supply chain management, skilled in streamlining processes and managing vendor relationships for cost efficiency. Recognized for high productivity and effective negotiation abilities in supplier management and inventory control. Offers strong multitasking, communication, and leadership skills, contributing to improved operational efficiency and reduced expenses through effective purchasing strategies.
Also experienced in IT support, providing technical solutions and troubleshooting for hardware and software issues with a focus on enhancing system performance. Additionally, a customer service representative dedicated to maintaining satisfaction and building relationships for company success.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Maintenance and Purchasing Supervisor
Angsamerah PT
Jakarta, ID
02.2018 - 07.2024
- Oversaw purchasing activities for various product categories at Angsamerah PT.
- Managed vendor relationships to ensure timely delivery of materials.
- Developed and implemented cost-saving strategies for procurement processes.
- Evaluated supplier performance based on quality and reliability metrics.
- Analyzed market trends to identify new sourcing opportunities for products.
- Coordinated with internal teams to forecast purchasing needs effectively.
- Reviewed purchase orders for accuracy and compliance with company standards.
- Coordinated purchasing activities with other departments to ensure timely delivery of goods and services.
- Researched new suppliers and negotiated contracts with them for future use.
- Developed strong relationships with vendors, negotiating cost effective agreements for the purchase of materials, supplies, and equipment.
- Participated in meetings with internal stakeholders regarding product specifications or supplier selection decisions.
- Identified opportunities for improvement within the purchasing process in order to increase efficiency.
- Prepared detailed reports on all aspects of purchasing activity such as budgeting, ordering, receiving, storage, shipping.
- Monitored inventory levels and placed orders as needed to maintain appropriate stock levels.
- Reviewed purchase requisitions for accuracy and completeness prior to submitting for approval.
- Maintained accurate records of all purchases made by the organization including invoices, receipts, documents related to payment or returns and exchanges.
- Attended trade shows or conferences representing the organization's interests when necessary.
- Sourced new vendors for purchasing needs.
- Maintained appropriate inventory levels to meet personnel and corporate needs.
- Managed risks associated with supply contracts and agreements.
- Coordinated with logistics to ensure timely delivery of purchased items.
- Managed and mentored purchasing department staff to enhance team performance.
- Located and vetted vendors, established good relationships and negotiated contracts.
- Conducted research into potential new products or services based on customer feedback.
- Cultivated new vendor relationships using dynamic communication and negotiation skills.
IT Assistant
Angsamerah PT
Jakarta, ID, ID
02.2018 - 07.2024
- Responded to queries on phone, via email or through IT ticketing system.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Collaborated with other interns on [Type] project to meet program requirements and demonstrate skills development.
- Set up and maintained [Type] servers.
- Assisted with development of [Software] to fulfill program completion requirements.
- Installed and configured software and hardware.
- Generated project status reports for upper management review, demonstrating proficiency in [Software].
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored system performance to identify potential issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Researched and identified solutions to technical problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Assisted in development of system security protocols.
- Diagnosed and troubleshot hardware, software and network issues.
Maintenance Supervisor
Angsamerah PT
Jakarta, ID
02.2018 - 07.2024
- Supervised daily maintenance operations to ensure facility functionality and safety.
- Coordinated scheduling for preventive maintenance and repairs across multiple departments.
- Trained and mentored staff on best practices for equipment maintenance and safety protocols.
- Managed inventory of maintenance supplies and tools, ensuring availability for tasks.
- Collaborated with contractors for specialized repair projects, maintaining communication throughout.
- Inspected facilities regularly to identify and address maintenance issues proactively.
- Developed maintenance procedures to enhance efficiency and reduce downtime in operations.
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Scheduled repair and maintenance of machines, tools and equipment to support continuous production operations.
- Inspected facilities to determine problems and schedule necessary maintenance.
- Worked closely with vendors and suppliers to purchase spare parts at competitive prices.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Scheduled and coordinated preventative maintenance activities to ensure equipment reliability.
- Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
- Maintained records of repairs and parts inventory usage to optimize future planning efforts.
- Provided technical support to operations staff as needed to resolve complex problems with equipment or processes.
- Analyzed current procedures used by technicians during repairs and installations, making recommendations for improvements where applicable.
- Prepared and monitored budget to keep maintenance department financially sound.
- Developed and implemented a comprehensive preventive maintenance program for all production machinery.
- Implemented improved training procedures to better develop new personnel.
- Prepared budgets for upcoming projects based on estimated labor costs and materials needed.
- Collected data to compile detailed reports for upper management and closely monitored equipment, tools and system upgrades.
- Created detailed reports on machine downtime, root cause analysis, cost savings initiatives, and other relevant metrics related to production efficiency.
- Established a system for tracking labor costs associated with each job completed by the team.
- Implemented new technologies that improved overall operational efficiencies within the department.
- Researched new products or services that would enhance the company's ability to maintain its competitive edge in the industry.
- Developed and implemented safety procedures to ensure compliance with OSHA regulations.
- Coordinated with external contractors for specialized maintenance projects.
- Created work crew schedules and delegated assignments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored employee work levels and optimized performance with strategic approaches.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
- Communicated with distributors to acquire necessary equipment for projects.
- Coached staff on strategies to enhance performance and improve customer relations.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
Customer Service Cashier
Angsamerah PT
Jakarta, ID
02.2018 - 07.2024
- Processed customer transactions efficiently and accurately at Angsamerah PT.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Managed cash register operations to ensure accurate cash handling and reconciliation.
- Assisted customers with product selections, providing recommendations as needed.
- Collaborated with team members to streamline checkout processes during peak hours.
- Trained new cashiers on procedures and company policies for smooth operation.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Recommended, selected, located, and obtained products to meet customer needs.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Verified that all coupons were valid prior to processing them into the system.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
- Offered customers carry-out service at completion of transaction.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
Education
Associate Degree (Accountancy) - Accountancy
LP3I (LP3I Polytechnic Institution)
Bandung, ID, ID 02.2014 - 06.2015
Skills
- Vendor management
- Contract negotiation
- Procurement processes
- Supplier evaluation
- Inventory management
- Quality assurance
- Budget preparation
- Problem solving
- Effective communication
- Team leadership
- Strategic planning
- Time management
- Order tracking
- Vendor relationship management
- Price comparison
- Supplier negotiation
- Budget planning
- Procurement policies
- Strategic sourcing
- Cost reduction strategies
- Purchase order processing
- Supply chain optimization
- Material requirement planning
- Demand forecasting
- Procurement process improvement
- Professional demeanor
- Strategic sourcing planning
- Reporting
- Financial administration
- Category management
- Meticulous eye for detail
- Professional communication skills
- Supplier tracking
- Cost controls
- Bidding processes
- Request for proposal
- Price negotiation
- Logistics coordination
- Efficiency improvement
- Supplier relations
- Distribution experience
- Compliance management
- Stakeholder relations
- Process development
- Property accountability
- Document preparation
- Stakeholder relationship development
- Project management
- Supplier relationship management
- Inventory coordination
- Vendor evaluation
- Pricing structures
- New vendor setup
- Trend analysis
- E-procurement systems
- Account management
- Business administration
- Supplier performance evaluation
- Requests for information
- Procurement expertise
- Purchase order management
- Web development
- Server management
- Database administration
- Incident management
- HelpDesk support
- Telecommunications
- Data management
- Data analysis
- Budget management
- Operations management
- Program coordination
- Value engineering
- Remote support
- Network administration
- Disaster recovery
- Hardware maintenance
- Information security
- Virtualization technologies
- Mobile device management
- System configuration
- Application support
- User training
- Software installation
Languages
English
Native language
English
Limited
A1
Timeline
Maintenance and Purchasing Supervisor
Angsamerah PT
02.2018 - 07.2024
IT Assistant
Angsamerah PT
02.2018 - 07.2024
Maintenance Supervisor
Angsamerah PT
02.2018 - 07.2024
Customer Service Cashier
Angsamerah PT
02.2018 - 07.2024
Associate Degree (Accountancy) - Accountancy
LP3I (LP3I Polytechnic Institution)
02.2014 - 06.2015
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