Devinanne Certisimo
Toms River,NJ
Summary
Accomplished Store Manager with a proven track record at Banter By Piercing Pagoda, enhancing customer satisfaction and employee retention through effective leadership and problem-solving skills. Skilled in POS systems and fostering team collaboration, I significantly reduced staff turnover and drove sales with innovative merchandising.
Overview
12
12
years of professional experience
Work History
Store Manager
Banter By Piercing Pagoda
11.2017 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Assistant Manager
Burger King
01.2012 - 11.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects/tasks.
Education
High School Diploma -
Barnegat High School
Barnegat, NJ06.2012
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Training and mentoring
Team Leadership
Outstanding communication skills
Team leadership and coaching
Shift Scheduling
Employee Training
Recruitment and hiring
POS Systems
Goals and performance
Accomplishments
- Supervised team of 9 staff members.
- Exceeded monthly store sales goal 8 months in a row.
- Managed a store that exceeded company expectations in every category during the 4th quarter.
Timeline
Store Manager
Banter By Piercing Pagoda
11.2017 - 06.2024
Assistant Manager
Burger King
01.2012 - 11.2017
High School Diploma -
Barnegat High School