De'Vincent Brooks
Hillsboro,Texas
Summary
Hardworking employee enthusiastic about learning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
Work History
Meat Cutter
Sanderson Farms
02.2019 - 09.2024
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
Customer Service Representative
General Dynamics
10.2016 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Order Filler
Walgreens
01.2013 - 10.2016
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
Education
High School Diploma -
Hillsboro High School
Hillsboro, TX05.2010
Skills
- Knife Handling
- Food Safety
- Sanitation Practices
- Meat weighing and labeling
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Microsoft Excel
- Product Knowledge
- Warehouse Safety
- Product picking
- Heavy Lifting
- Sales Presentations
- Goal-Oriented
- Strong negotiation
- Sales Strategies
- Email and Telephone Etiquette
Timeline
Meat Cutter
Sanderson Farms
02.2019 - 09.2024
Customer Service Representative
General Dynamics
10.2016 - 02.2019
Order Filler
Walgreens
01.2013 - 10.2016
High School Diploma -
Hillsboro High School
Similar Profiles
Daveon CummingsDaveon Cummings
Production 1 at Sanderson FarmsProduction 1 at Sanderson Farms
Izaiah CorderoIzaiah Cordero
Sanitation Worker at Sanderson farmsSanitation Worker at Sanderson farms
Yoselin MelendezYoselin Melendez
Warehouse at Sanderson FarmsWarehouse at Sanderson Farms