Devinder Kaur
Lower Hutt,Wellington
Summary
Knowledgeable Kiosk and Valet Operator with strong background in providing exceptional customer service and ensuring smooth daily operations. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
7
7
years of professional experience
Work History
Kiosk Operator and Valet Attendant
Wilson Parking
Wellington International Airport, Wellington
05.2023 - Current
- Skilled in resolving complex customer issues efficiently, maintaining a positive company image, and fostering customer loyalty
- Assisted 40+ customers in a day with complex parking arrangements, including rebooking, upgrades, and special requests, ensuring a seamless parking experience according to their flights
- Managed high-volume customer interactions, demonstrating strong problem-solving skills to address issues related to parking tickets, validations, specially during flight delays and cancellations
- Engaged in friendly conversation with customer to better uncover individual needs
- Provided feedback to management on recurring customer issues or facility improvements, contributing to the ongoing enhancement of customer service and operational processes
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Front-of-House Hostess
Simply Indian
Lower Hutt, Wellington
03.2022 - 09.2022
- Provided exceptional service to guests, ensuring an outstanding dining experience through attentiveness, empathy, and effective communication
- Managed 30+ guest interactions during peak hours, maintaining a calm demeanor and delivering efficient service without sacrificing quality
- Demonstrated a deep knowledge of the menu, offering recommendations and addressing dietary preferences or restrictions to enhance guest experience.
- Collaborated with kitchen and bar staff to ensure timely and accurate food and beverage delivery, maintaining seamless operations.
Assistant Professor
DAV College for Girls, Yamunanagar
Haryana, India
07.2018 - 01.2022
- Developed in-depth lectures based on books, personal research and course objectives to drive student learning
- Supported 25+ graduate students in selecting research topics, planning projects and meeting graduation requirements
Course Instructor
Cisco Networking Academy
Haryana, India
12.2018 - 09.2021
- 0+ 4Help students to learn about basic IT essentials through special course by Cisco Networking Academy
- Built strong and trusting rapport with each student to encourage positive learning outcomes
Education
IT Essentials
Amity Institute of Information And Technology
Noida, IndiaMasters - Computer Science
Kurukshetra University
Kurukshetra, IndiaBachelor - Computer Application
Kurukshetra University
Kurukshetra, India05.2014
Skills
- Customer engagement
- Quick Learner
- Energetic Well-Groomed Professional appearance
- Organized and Good communication skills
- Problem-solving abilities
- Composed Under Pressure with a Positive Attitude
- Multitasking, Flexible, Passionate
- Analytical thinking
- Time management
- Computer proficiency
- Data entry proficiency
- Teamwork and collaboration
- Relationship building
- Complaint resolution
- Paperwork processing
- Building rapport
Awards and Honours
Service badge issued on credly by Cisco Networking Academy - Instructor 5 Years of Service
Working Rights
- Resident Visa - Eligible to work permanently in New Zealand
Timeline
Kiosk Operator and Valet Attendant
Wilson Parking
05.2023 - Current
Front-of-House Hostess
Simply Indian
03.2022 - 09.2022
Course Instructor
Cisco Networking Academy
12.2018 - 09.2021
Assistant Professor
DAV College for Girls, Yamunanagar
07.2018 - 01.2022
IT Essentials
Amity Institute of Information And Technology
Masters - Computer Science
Kurukshetra University
Bachelor - Computer Application
Kurukshetra University