Devindra Seenarain
Queens,NY
Summary
Experienced leader with extensive experience working in Customer Service, Aviation and Hospitality industry and Agile project management. Skilled in operations management, customer service, training, Microsoft office suite and team building.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Corporate Trainer & Supervisor
Expedient Staffing Solutions Inc.
New York , NY
2022.02 - Current
- Boosted employee engagement by developing and implementing interactive training sessions
- Enhanced corporate culture by conducting team-building activities and workshops
- Supported company growth by designing targeted training programs for new hires
- Improved employee retention rates with ongoing professional development opportunities
- Collaborate with the company's management to identify training needs and schedule appropriate training sessions for employees
Call Center Team Lead
Expedient Staffing Solutions Inc.
2021.10 - 2022.02
- Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns
- Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets
- Reduced call wait times through efficient workforce management and proper scheduling of team members' shifts
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
Associate Business Analyst
Fareportal
2017.01 - 2020.12
- Participate in daily Scrum with developers and scrum master
- Supports the product manager in executing and delivering on product roadmap commitments
- Coordinates Weekly retrospective meetings with the team to ensure full participation
- Represent the user's perspective throughout the product lifecycle through discovery, ideation, and validation
- Collaborate with business stakeholders and tech organization on innovative technology initiatives that create business value either through growth.
Team Lead / Supervisor
Fareportal
2011.01 - 2016.12
- Training manager for operational systems, local operations and company policy and protocol
- Trained and supervised 18 individuals on daily operational procedures, tasking at hand and ensure quality customer service is provided
- Resolved escalated cases which require management intervention
- Cleared unresolved reservations on queues, resolving misconnect and cancelled flights ensure passengers are aptly accommodated
- Negotiated with multiple airlines to protect passengers affected by schedule changes and cancellation of flights
- Client satisfaction is my number 1 goal with team building and company morale being a close second.
Concierge / Front Desk Agent
Related Management
2010.06 - 2011.01
- Managed all aspects of front desk operations in full-service luxury building
- Always served as the main contact person for security the entire property
- Was the one called in emergencies and breech of security situations
- Checked guests and other vendors in an out of property to ensure that they have authorized access to resident's apartments
- Ensure that logs are updated and accurate to ensure proper turnover at the end of a shift.
Office Manager
J And J Travel and Tours
1998.04 - 2011.01
- Supervised travel agents' daily operations in office: answering telephones and responding to customer's inquiries in a timely manner
- Reserved airline travel as requested by clients, ticketing in a timely manner to ensure best fare guarantee
- Arranged cruise packages, honeymoon packages, car rental and hotel reservations as needed, promoting great deals monthly
- Provided visa and travel information to passengers visiting foreign countries; complete all relevant forms/documents for visa requirements, entry, and departure of international travel destinations
- Connected and worked closely with various Embassies and Airports as was required in the industry to ensure that passengers were updated on travel restrictions outside the US
- Prepared Weekly Sales Summary for Airlines Reporting Corporation
- Reconciled logs and financial reports to ensure commission was accurately calculated and there was a record of all sales for end of year reporting, recertification, and tax purposes
- Completed annual performance review for travel agents.
Ticket Agent / Airport Operations
Universal Airlines
2002.02 - 2004.01
- Resolved on-site Airport Check-in counter inquiries relevant to ticketing, baggage restrictions, upgrading passenger tickets and seat assignments, etc
- Liaison between Universal Airlines head office and Airport Operations
- Made recommendations on better business practice in areas of customer satisfaction and overall ground operations
- Closed Airport Operations daily which included auditing tickets, reporting incidents, Accounts Receivable and Payables.
Education
High School Diploma -
Stewartville Secondary High School
Guyana06.1997
Skills
- Business Analyst
- Agile Methodology
- Product Lifecycle Management
- Sprint Planning
- Stakeholder Collaboration
- Research and Testing
- Public Speaking
- Communication
- Task Prioritization
- Problem Resolution
- Training & Development
- Requirements Writing
- Staff Management
- Customer Relationship
- Detail Oriented
- Team Leadership
- Planning and Prioritization
- Microsoft Office Suite
- Jira
- Deadline-Oriented
- GDS / Airline Distribution-Sabre, Amadeus & Farelogix
Certification
Certified Scrum Product Owner CSPO 2019
Accomplishments
- Fareportal - Outstanding performance 2011,2015,2018,2019.
- Fareportal - 2015 & 2016 Stevie Award; Customer Service Professional of the Year in Hospitality and Leisure.
Timeline
Corporate Trainer & Supervisor
Expedient Staffing Solutions Inc.
2022.02 - Current
Call Center Team Lead
Expedient Staffing Solutions Inc.
2021.10 - 2022.02
Associate Business Analyst
Fareportal
2017.01 - 2020.12
Team Lead / Supervisor
Fareportal
2011.01 - 2016.12
Concierge / Front Desk Agent
Related Management
2010.06 - 2011.01
Ticket Agent / Airport Operations
Universal Airlines
2002.02 - 2004.01
Office Manager
J And J Travel and Tours
1998.04 - 2011.01
High School Diploma -
Stewartville Secondary High School
Certified Scrum Product Owner CSPO 2019
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