Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Work Preference
Timeline
BusinessAnalyst

Devine Fairbanks

Buford,GA

Summary

Seasoned leader with strong background in steering teams towards success. Possess significant experience in strategic planning, team motivation, and conflict resolution. Known for fostering positive work environments that encourage growth and productivity. Have positively impacted previous workplaces by instilling a culture of continuous improvement and collaboration. Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Appointment Managment Leader

Xfinity Comcast
Atlanta, GA
07.2015 - Current
  • Developed and implemented strategies to improve team performance and productivity.
  • Maintained positive working relationship with fellow staff and management.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Fostered a positive work environment by recognizing individual achievements.
  • Directed the recruitment process for new employees, including interviewing and selecting candidates.
  • Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
  • Analyzed data to make decisions related to personnel management.
  • Facilitated collaboration between departments to ensure successful project completion.
  • Identified training needs for staff members and developed appropriate programs.
  • Scheduled shifts according to workload requirements.
  • Monitored workflow processes and identified areas of improvement.
  • Implemented effective communication protocols within the organization.
  • Coached and mentored individuals on professional development goals.
  • Provided guidance and support to team members on operational issues.
  • Assessed team performance against established goals and objectives.
  • Resolved conflicts between employees in a timely manner.
  • Maintained up-to-date knowledge of industry trends in order to apply best practices.
  • Organized events for staff engagement activities such as team building exercises.
  • Created detailed reports on employee performance metrics for senior leadership review.
  • Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
  • Participated in potential new hire interviewing sessions to help identify qualified candidates.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Identified needs of customers promptly and efficiently.
  • Managed team of 45 employees, ensuring high productivity and quality standards were met.
  • Worked closely with human resources to support employee management and organizational planning.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Commercial Field Technician

Xfinity Comcast
Roswell, GA
04.2007 - 07.2015
  • Installed software applications according to customer specifications.
  • Responded quickly to emergency situations requiring immediate attention.
  • Performed preventative maintenance on equipment and systems to ensure optimal performance.
  • Upgraded existing systems by installing new versions of operating systems or application software.
  • Communicated regularly with management regarding progress made on assigned projects or tasks.
  • Configured routers and switches for optimal network performance.
  • Maintained inventory of parts and supplies used for repairs and service calls.
  • Investigated root causes of recurring problems with specific hardware or software configurations.
  • Repaired faulty electronic equipment using specialized tools such as soldering irons or oscilloscopes.
  • Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
  • Resolved customer inquiries promptly while providing excellent customer service at all times.
  • Tested newly installed systems prior to deployment in order to ensure functionality.
  • Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
  • Assisted in developing training plans for technicians on the use of new technology.
  • Developed strategies for resolving complex technical issues encountered in the field.
  • Monitored system performance remotely using diagnostic tools such as ping utilities or network monitoring software.
  • Trained staff members on proper use of equipment, processes and procedures.
  • Provided technical support to customers via phone, email and in-person.
  • Instructed and trained customers on usage and operation to improve equipment performance.
  • Utilized handheld device to update work order status.
  • Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.
  • Applied company safety policies consistently when performing daily tasks.
  • Met and exceeded customer demands through responsive and accurate on-site maintenance.
  • Serviced and repaired designated equipment to meet company standards and specifications.
  • Drove company vehicles to and from customer locations to perform field maintenance.
  • Traveled to field locations to evaluate equipment and performance.
  • Maintained records by documenting installation, services and repairs.
  • Provided technical support and guidance to new team members and interns.
  • Educated customers about company's products and services to present service upgrade opportunities.
  • Conducted routine maintenance and calibration of field equipment to ensure accuracy and reliability.
  • Communicated effectively with clients and stakeholders to provide project updates and findings.
  • Collaborated with cross-functional teams to address technical issues and improve field operations.
  • Analyzed field data to identify trends and anomalies for further investigation.
  • Ensured compliance with environmental laws and regulations during field operations.
  • Utilized GPS devices for precise location tracking and mapping of sampling sites.
  • Managed inventory of field supplies and equipment to ensure availability and readiness.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Completed scheduled appointments on time to drive quality service.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.

Education

High School Diploma -

Randolph Clay High School
Cuthbert, GA
05-2002

Some College (No Degree) - Psychology

University of West Georgia
Carrollton, GA

Skills

  • Continuous improvements
  • Incidents management
  • Recruitment and hiring
  • Expense Control
  • Process Improvement
  • Tableau
  • Team building
  • Public Speaking
  • Team Management
  • Decision-Making
  • Verbal Communication
  • Capacity Planning
  • KPI Monitoring
  • Managing schedules
  • Setting schedules
  • Workforce Planning
  • Data Analysis
  • Microsoft Excel and PowerPoint
  • Microsoft Word
  • Friendly, Positive Attitude
  • Staff hiring
  • Adaptability and Flexibility

Affiliations

  • Youth Baseball Coach
  • Youth Football Coach
  • Mentor to young men

Certification

  • Notary Public

References

References available upon request.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingPersonal development programsTeam Building / Company Retreats

Timeline

Appointment Managment Leader

Xfinity Comcast
07.2015 - Current

Commercial Field Technician

Xfinity Comcast
04.2007 - 07.2015

High School Diploma -

Randolph Clay High School

Some College (No Degree) - Psychology

University of West Georgia

Similar Profiles

CREATE PROFILE
Devine Fairbanks