Devine Ross
Columbia
Summary
Worked both foh and boh manager styles for a major company. Work well with other, as well as enjoy learning from others how to do any job easier and faster.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FOH Manager
Outback Steakhouse
08.2014 - 04.2024
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
Kitchen Manager
Outack Steakhouse
02.2016 - 03.2020
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Education
High School Diploma -
Earl L Vandermeulen High School
Port Jefferson, NY06.2006
Skills
- Scheduling Staff
- Marketing support
- Complaint Handling
- Guest Relations
- Reservation handling
- Promotional Events
- Vendor negotiation
- Policy Enforcement
- Conflict Resolution
Accomplishments
Manager of the quarter over a three month span in quarter 4 of 2022
Certification
food safe certified
Timeline
Kitchen Manager
Outack Steakhouse
02.2016 - 03.2020
FOH Manager
Outback Steakhouse
08.2014 - 04.2024
High School Diploma -
Earl L Vandermeulen High School