Devin Hatlestad
Chaska Minnesota, 55318,MN
Summary
Accomplished General Manager at GNC and client satisfaction focused. Adept in operations management and problem-solving, significantly increasing sales and membership percentages. Demonstrated exceptional leadership and team management skills across various roles, including fostering strong customer relationships and enhancing team performance. Experience as the Personal Training Director at LA Fitness, taking members through introductory sessions, giving clients the tools needed and an individualized experience. Achieved top 5% of salesman in the district multiple months by developing exceptional trainer-client relationships and implementing sales strategies to maximize potential earnings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager
GNC
08.2024 - Current
- Increased membership percentages by 250%
- Top location in market for sales for the months of September, October, and November, beating goal by 130%
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and implemented strategies to increase sales and profitability.
- Oversaw multiple locations, coaching up other managers to exceed expectations, as well as assisted in onboarding and development training
- Created and managed events by going to other business and marketing our brand
- Responsible for recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Personal Training Director
LA Fitness
04.2024 - 08.2024
- Top salesman in district in months of May and June
- Sales Leader- Finding multiple current or new members to meet with daily, taking them through customized workout routines, functional movement screenings, and setting them up on monthly PT programs to help them reach their goals.
- Head Trainer- Meeting with all trainers on weekly basis to evaluate how I can help them service their current clientele and identify ways to increase their client retention as well as client fulfillment.
- Marketing- Conducting many events and giveaways to increase member satisfaction as well as drive sales
- Team Builder- Recruit, Interview, Train, and Develop a team of exercise professionals to allow many hands in club work towards goal together through collaboration and teamwork
Parking Ambassador/Maintenance
Interstate Parking
05.2022 - 04.2024
Charged with supporting/maintaining parking operations including:
- Maintaining cleanliness of all parking lots and parking ramps
- Assisting guests with questions and concerns
- Fixing machines that are not operating correctly
- Working with other team members to ensure operation was running effectively
- Spearheaded new initiatives to improve cleanliness and operation, which resulted in multiple calls of customer satisfaction, a more clean and safe environment for guests, and higher quality system
Education
Bachelor of Science - Exercise Science & Rehabilitation
University of Minnesota-Duluth
Duluth, Minnesota12-2024
Skills
- Operations Management
- Problem-solving abilities
- Process Optimization
- Team Management
- Strength training
- Marketing initiatives
- Fitness plan development
- Recruitment and hiring
- Talent acquisition and training
- Fitness program development
- Leadership skills
- Expectation setting
Accomplishments
- Staffing - Worked directly with Upper Management to develop and coach new incoming team, including interviewing, hiring, onboarding, and training new team members
- Top salesman in the months of May and June
- Top store in sales competition the months of August, September, October
- Creating and coaching a continuous program for clientele through the University of Minnesota
- Achieved Dean's List in eight out of nine semesters
Certification
Emergency Medical Responder SouthWest Metro October 2019
Previously certified as an Emergency Medical Responder, trained in duties such as:
- Administering cardiopulmonary resuscitation (Basic Life Support)
- Providing emergency medical care of simple and multiple system trauma
- Communication and Coordination
- Professionalism and Ethics
Timeline
General Manager
GNC
08.2024 - Current
Personal Training Director
LA Fitness
04.2024 - 08.2024
Parking Ambassador/Maintenance
Interstate Parking
05.2022 - 04.2024
Emergency Medical Responder SouthWest Metro October 2019
Previously certified as an Emergency Medical Responder, trained in duties such as:
- Administering cardiopulmonary resuscitation (Basic Life Support)
- Providing emergency medical care of simple and multiple system trauma
- Communication and Coordination
- Professionalism and Ethics
Bachelor of Science - Exercise Science & Rehabilitation
University of Minnesota-Duluth
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