Devin K. Whetsel

Apply project management and process management methods and principles to drive successful project outcomes, ensuring adherence to quality standards and timelines.

Demonstrate leadership skills by building strong relationships and fostering collaboration among team members to achieve defined project outcomes effectively.

Diagnose complex business problems and developed innovative operational solutions across processes and systems, enhancing overall efficiency and effectiveness.

Create and manage artifacts, including project plans, timelines, and deliverables, to communicate and ensure alignment on project objectives and value drivers.

Direct and focus the work of the team on priorities and key objectives, optimizing resources and driving project success.

Managed high impact projects from start to finish, building out project plans around key developmental milestones, coordinating meetings, resourcing key internal and external stakeholders, keeping the project on track and disseminating information to company at large.

Developed and maintained scalable workflows and toolkits for interdepartmental projects and program management.

Defined process for, provided governance and reporting for launch management and end-to-end Go to Market planning.

Managed the release of new products/enhancements; identified risks and assessed impact to existing processes, training, and level of support; resourcing and testing where needed.

Reported to company-wide stakeholders, documenting and communicating all stages of product release from pre-planning to live deployment.

Provided technical support for all aspects of EBSCO Information Services products.

Provided ongoing coaching for and evaluation of newly hired Technical Support.

Managed 10+-member team, coaching call techniques, customer service best practices, sales methods, and compliance with federal regulations.

Participated in vendor and product selection for key software releases/updates and conducted extensive User Acceptance Testing prior to live deployment.