Devin Johnson
Port Saint Lucie,FL
Summary
Results-driven IT professional with 15+ years of hands-on experience in management, technical support, and customer service. Energetic leader with the ability to manage infrastructure and maintain effective relationships utilizing strong organizational and communication skills. Personable Technical Consultant with 10+ years helping individuals and companies better utilize technology to achieve goals. Adept at communicating complex concepts and technical roadmaps to everyone from Chief Technical Officers to Floor Workers. Accomplished at applying statistical analysis to upgrade systems and operations, without dismissing invaluable human input and intuition.
Overview
21
21
years of professional experience
Work History
Technical Manager
Nuevo Dimex Technologies Limited
09.2003 - Current
- Led cross-functional teams for successful product launches, ensuring timely delivery and high-quality results.
- Developed technical strategies to align with business objectives, driving growth and innovation within the organization.
- Mentored junior staff members, fostering a supportive environment and promoting professional development.
- Managed budgets and resources effectively, optimizing resource allocation to maximize project outcomes hence increasing profitability.
- Spearheaded process improvement initiatives, identifying inefficiencies and implementing solutions to optimize operations.
- Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts.
- Oversaw vendor selection and negotiations, securing favorable terms and high-quality products or services at competitive prices.
- Implemented robust quality assurance protocols, mitigating risks and ensuring consistent adherence to industry standards.
- Championed continuous learning initiatives within the team, encouraging skill development and staying current on industry trends.
- Delivered comprehensive technical training programs for staff members, enhancing team competency levels.
- Successfully managed multiple high-stakes projects concurrently while adhering to strict timelines and budget constraints.
- Drove cost-saving measures by analyzing existing systems and infrastructure to identify areas for improvement and implement efficient solutions increasing profits by 50%.
- Fostered a culture of innovation by encouraging creative thinking and supporting new ideas from all team members.
- Optimized team performance by establishing clear roles, responsibilities, and expectations in accordance with best practices.
Education
Diploma in Information Technology -
University of Technology - Kingston
Certificate in Fiber Optics Technician -
Vector Technology Institute - Kingston
Certificate in Photovoltaic Installation -
Vector Technology Institute - Kingston
Bootcamp in CyberSecurity -
University of Central Florida - HackerU
05.2024
Skills
- Network Infrastructure (10 years)
- Software Troubleshooting (10 years)
- Computer Networking (10 years)
- Operating Systems (10 years)
- Surveillance (8 years)
- Technical Support (10 years)
- Microsoft Windows Server (10 years)
- LAN (10 years)
- DHCP (10 years)
- Network Support (10 years)
- PC Repairs (10 years)
- Active Directory (10 years)
- TCP/IP (10 years)
Timeline
Technical Manager
Nuevo Dimex Technologies Limited
09.2003 - Current
Diploma in Information Technology -
University of Technology - Kingston
Certificate in Fiber Optics Technician -
Vector Technology Institute - Kingston
Certificate in Photovoltaic Installation -
Vector Technology Institute - Kingston
Bootcamp in CyberSecurity -
University of Central Florida - HackerU
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