Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Devinn Cortes

West Palm Beach,United States

Summary

Talented problem-solver ready to back up fellow employees at any time. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Motivated Shift Supervisor experienced in fast paced environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply 3 years of experience to improve operations. Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations. Dynamic, resourceful and driven Loss Prevention associate with 3 years of High Protected Risk (HPR) Loss Control experience. Deep understanding of insurance contracts and loss prevention provisions. Coordinates and conducts loss control management evaluations, physical surveys and loss analysis to assist underwriters in risk evaluation. Technically competent and analytical with excellent interpersonal and communication skills. Uniquely qualified to understand client needs and deliver risk management solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead K-9 Care Specialist

Bog Dog Rescue Ranch
07.2022 - Current
  • Wiped down equipment with proper cleaning products after each animal transport to reduce instances of infection.
  • Recognized and reported abnormalities or changes in animal health status to case manager.
  • Managed customer inquiries for all products and services.
  • Monitored animal vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Lead with feeding and monitored intake to help animal achieve nutritional objectives.
  • Lead with guidance, grooming, meal preparation, and medication reminders.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Trained 10 new junior colleagues in span of 6 months.
  • Reported unusual or urgent circumstances in animals condition or environment immediately to nurse supervisor.

Shift Supervisor/Loss Prevention Associate

AAFES
06.2019 - 05.2022
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Consulted with store managers on bases to perform loss investigations.
  • Completed loss control surveys for underwriting information and evaluation.
  • Provided loss control reporting for prospects and clients.
  • Managed influx of over 200 customers every day.
  • Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.

Education

Some College - Homeland Security - 56 Credits Allocated

Trident University International
Cypress, CA

Skills

  • Administration and Reporting
  • Surveillance Equipment
  • Shipment Processing
  • Quality Standards
  • Risk Management
  • Documenting Evidence
  • Training and Development
  • High-Volume Environments
  • Loss Prevention Policies
  • Closing Procedures
  • Software System Skills
  • Data Entry Expertise

Certification

  • Fema Training/Self study - 2019
  • An Introduction to the National Incident Management System
  • Military Resources in Emergency Management
  • Introduction to Hazard Mitigation
  • Building Partnerships with Tribal Governments
  • ICS for Single Resources and Initial Action Incident
  • National Response Framework, An Introduction
  • CERT Supplemental Training: The Incident Command System
  • Currently enrolled in Data Analytics course.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Lead K-9 Care Specialist

Bog Dog Rescue Ranch
07.2022 - Current

Shift Supervisor/Loss Prevention Associate

AAFES
06.2019 - 05.2022

Some College - Homeland Security - 56 Credits Allocated

Trident University International
Devinn Cortes