Devinn Cortes
Operations Coordinator
West Palm Beach
Summary
Dynamic Operations Manager with a proven track record at FedEx, excelling in process implementation and conflict mediation. Enhanced customer satisfaction through strategic initiatives and empowered teams, leading to improved performance outcomes. Skilled in data analysis and vendor engagement, fostering strong client relationships and ensuring compliance with industry standards.
Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
Overview
2
2
years of professional experience
1
1
Language
Work History
Operations Coordinator
FedEx
07.2025 - Current
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
Operations Manager
FedEx
02.2024 - 07.2025
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Education
No Degree - Homeland Security
Trident University International
Cypress, CA 05.2001 -
No Degree - Logistics And Supply Chain Management
West Plam Beach College
West Palm Beach, FL 05.2001 -
Skills
Process implementation
Conflict mediation
Administrative management
Quality assurance and control
Vendor engagement
Customer relations
Delegation
Data analysis
Timeline
Operations Coordinator
FedEx
07.2025 - Current
Operations Manager
FedEx
02.2024 - 07.2025
No Degree - Homeland Security
Trident University International
05.2001 -
No Degree - Logistics And Supply Chain Management
West Plam Beach College
05.2001 -
Similar Profiles
Melissa MidiriMelissa Midiri
Package Handler at FedExPackage Handler at FedEx
Darrin LapthornDarrin Lapthorn
Package Handler at FedExPackage Handler at FedEx
Samantha GourleySamantha Gourley
Package Handler Trainer at FedExPackage Handler Trainer at FedEx
Edward ElsenbroekEdward Elsenbroek
Courier at FedExCourier at FedEx
Damarcus HerringDamarcus Herring
Lot Associate at Home Depot.comLot Associate at Home Depot.com