Devin R Wilson
Fredericksburg,VA
Summary
Nursing Student with strong ability to multitask, prioritize, and manage time effectively. Interested in the position of Mental Health Technician with Mary Washington Healthcare to gain knowledge, experience, and also work Full time.
I no longer work at Best Buy, as I want to work in the medical field and gain experience and knowledge. I have 2 Associate degrees, hoping in addition to achieving my RN next year (Spring 2025) and passing the Inclex to become a Registered Nurse.
Overview
9
9
years of professional experience
Work History
Front End Sales Advisor
Best Buy Co Inc.
07.2019 - 08.2023
- Responsible for back office functions as well as Providing excellent customer service. Ensure all customers have end to end solutions for the products they purchase, to include membership attachments and financing options.
- Consistently solve customer issues with positive attitude and professional service. This includes customer order issues such as escalations and appliance issues.
- Responsible for answering store phone calls to assist customers with their needs, or to answer any questions and provide assistance to the expectations of our customers.
- Frequently assist in other departments which include but are not limited to Mobile phones, with selling product and services to customers, to include activations of mobile phones, modifying customer accounts, and selling attachments.
- Frequently assist in the warehouse, such as Order fulfillment back room, included but not limited to picking items For customer pickup, doing customer carry outs, and and helping customer find product.
Mobile Sales Associate
Best Buy Co Inc.
11.2018 - 06.2019
- Accepted and processed payments and purchases for new equipment using POS system.
- Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards, restoring content and establishing new payment accounts.
- Able to efficiently and effectively help multiple customers every day in regards to their mobile accounts across various carriers providing different services depending on customer needs.
- Provide excellent service and knowledge to serve customer needs and the ability to answer many complex questions regarding customer accounts.
Customer Service Representative
Best Buy Co Inc.
11.2014 - 11.2018
- Flex as coverage between Checkout, Store Pickup and Customer Service as necessary Accountable for driving positive NPS results at Checkout, Store Pickup and Customer Service.
- Maintain professional communication with customers and peers while using cross-functional company resources and tools.
- Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions.
- Ensure Front of Store cleanliness and merchandising standard execution.
Education
RN Program (Registered Nurse) - Nursing
Germanna Community College
Locust Grove05.2025
Associates of Arts And Sciences - General Studies PRE-BSN
Germanna Community College
Locust Grove05.2023
Associate of General Studies - General Studies
Germanna Community College
Fredericksburg05.2023
High School Diploma -
Mountain View High School
Stafford, VA06.2014
Skills
- Able to multitask efficiently and effectively
- Positive and friendly attitude
- Excellent communication skills
- Able to work in a fast paced environment
- Excellent listener and empathetic
- Adamant problem solving skills
- Adaptability
- Leadership skills
- Excellent time management
- Prioritization
- Terrific attention to detail
- Able to work effectively as part of a team
Additional Information
I worked for Best Buy for a very long time right outside of high school (Approximately 8-9 years) and now I am approximately halfway done with Germanna`s RN program, with 2 semesters left to go. I currently have two associates degrees, one in applied sciences and one in general studies pre-BSN. It is my passion and dream to become a RN and pass my Inclex next spring (2025.) It took me awhile to find my footing but now I am happier than ever! I am also looking for experience in the medical field to help me achieve my goal of becoming an RN as well as improving my knowledge, and gain experience. After I finish the RN program and pass my Inclex, I then have 1~ year(s) left of school to complete my Bachelors of Science in Nursing. I hope I will be considered for this position as I have passion, drive, and determination to become a better version of me every day that goes by! I am a huge family person, growing up with 3 brothers being the second oldest was always something new everyday. I love helping people and being a health advocate as well as assisting others to get the job done.
Timeline
Front End Sales Advisor
Best Buy Co Inc.
07.2019 - 08.2023
Mobile Sales Associate
Best Buy Co Inc.
11.2018 - 06.2019
Customer Service Representative
Best Buy Co Inc.
11.2014 - 11.2018
RN Program (Registered Nurse) - Nursing
Germanna Community College
Associates of Arts And Sciences - General Studies PRE-BSN
Germanna Community College
Associate of General Studies - General Studies
Germanna Community College
High School Diploma -
Mountain View High School
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