Summary
Overview
Work History
Education
Skills
Cover letter
Timeline
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DevinRae Haynes

Belton,TX

Summary

Dedicated and highly adaptable professional with a strong background in financial aid advising and military service. Skilled in providing expert guidance on financial assistance programs, assisting students with FAFSA applications, and ensuring compliance with federal and institutional policies. Proven ability to work remotely, manage multiple priorities, and work independently. Eager to leverage a diverse skill set to contribute to a forward-thinking organization.

Overview

7
7
years of professional experience

Work History

Learning Ambassador

Amazon
Waco, Texas
01.2021 - Current
  • Facilitated training sessions for new employees on operational procedures.
  • Collaborated with management to improve onboarding processes for new hires.
  • Assisted in developing engaging learning materials for team members.
  • Supported ongoing training initiatives to enhance employee performance and knowledge.
  • Implemented feedback mechanisms to assess training effectiveness among staff.
  • Participated in training sessions related to eLearning tools and techniques.

Financial Aid Advisor

Blackboard Inc.
Louisville, Kentucky
03.2019 - 12.2021
  • Advised students on financial aid options and eligibility requirements.
  • Processed financial aid applications using specialized software systems.
  • Conducted workshops to educate students about funding opportunities.
  • Reviewed and verified student financial documents for accuracy.
  • Provided one-on-one counseling to address student concerns related to aid.
  • Interpreted complex legal documents such as loan agreements, promissory notes and disclosure statements.
  • Researched new policies and procedures for awarding funds to ensure compliance with regulations.
  • Provide expert guidance to students and their families on financial aid eligibility, application processes, and award notifications through virtual platforms.
  • Assist students with the completion and review of the Free Application for Federal Student Aid (FAFSA), ensuring all necessary documents are submitted on time.
  • Advise students on available federal, state, and institutional aid programs, and help them navigate scholarship, grant, loan, and work-study options.
  • Resolve financial aid issues via phone, email, and video conferencing, maintaining a high level of customer satisfaction and professionalism.
  • Maintain accurate records in compliance with federal regulations, ensuring timely follow-up with students regarding their financial aid status.
  • Use Blackboard tools and systems to manage student files, track application statuses, and communicate with students effectively.
  • Successfully handle a high volume of inquiries and cases, ensuring efficiency in a fast-paced remote work environment.

Military

Army
Jacksonville, Illinois
01.2019 - 03.2019
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.

Education

High School Diploma -

Temple High School
Temple, TX
06-2018

Skills

  • Financial Aid Counseling
  • Fafsa processing & verification
  • Remote Work Proficiency
  • Student Financial Assistance Programs
  • Communication & Customer Service
  • Problem Solving & Critical Thinking
  • Time Management & Prioritization
  • Data Analysis & Reporting
  • Military Leadership & Teamwork

Cover letter

Dear Hiring Manager,

I am writing to express my interest in the specific position listed . With a strong foundation in remote work environments, including my current role as a Learning Ambassador with Amazon and my previous experience in work-from-home financial aid advising, I am confident that my skills and adaptability make me a valuable addition to your team.

In my current position at Amazon, I have honed my ability to facilitate learning and development in a virtual environment. As a Learning Ambassador, I provide support and guidance to new associates, helping them navigate training materials and ensuring they have the tools they need to succeed. This role has allowed me to fine-tune my communication and organizational skills, as I work remotely to manage multiple tasks and effectively engage employees from diverse backgrounds. I pride myself on being a reliable resource for both technical and soft skills support, and my efforts directly contribute to the success and efficiency of the team.

Additionally, my prior experience as a Financial Aid Advisor at Blackboard further reinforces my ability to excel in a work-from-home setting. I assisted students and families with the financial aid process, using a combination of email, phone, and video conferencing to provide comprehensive support. This position sharpened my problem-solving abilities and taught me how to stay focused and organized while managing a high volume of inquiries.

Having worked remotely for several years, I am comfortable with the autonomy and responsibility that comes with remote roles. My ability to communicate clearly and provide top-tier customer service, combined with my proactive attitude and keen attention to detail, has helped me succeed in these environments.

I am excited about the opportunity to bring my experience and skills to the company, and I am confident that my background makes me a great fit for your team. Thank you for considering my application. I look forward to the possibility of discussing how my experience can contribute to the continued success of your organization.

Sincerely,
Devin'Rae Haynes

Timeline

Learning Ambassador

Amazon
01.2021 - Current

Financial Aid Advisor

Blackboard Inc.
03.2019 - 12.2021

Military

Army
01.2019 - 03.2019

High School Diploma -

Temple High School
DevinRae Haynes
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