Devin Segura
Albuquerque,NM
Summary
A 2020 graduate with a Bachelor's Degree in Psychology and a minor in Business Management from the University of New Mexico. A positive, versatile, and tenured professional in interpersonal communication, engagement, retail sales, and building rapport with team members and clients. Excellent in identifying the needs of clients/patients through verbal and visual ques and providing top-notch, superior guest experiences.
Tenured customer service representative bringing excellence in authentic interactions through active listening, warm-welcoming engagement, and analytical problem-solving skills. Well versed in high volumes of transactions involving large cash deposits and withdrawals all while building customer trust and loyalty during every interaction. Vigilant and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, customer satisfaction, and enthusiasm. Collaborative leader and team member with dedication to partnering with coworkers to promote an engaged and empowering work culture.
Driven to keep team members engaged, focused and dedicated to customer happiness and a positive team morale. Well-versed in collecting and reviewing customer data, producing reports, new accounts, and maintaining records. Highly analytical and organized with good communication and multitasking abilities. Tenured leader in sales, banking, patient care, as well as in training and mentoring interns/new employees.
Overview
11
11
years of professional experience
Work History
Personal Banker
Bank Of Albuquerque
06.2023 - Current
- Improves customer satisfaction by providing personalized banking solutions and exceptional service.
- Generates new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhances client retention with proactive follow-ups and timely resolution of account issues.
- Ensures accurate transaction processing and efficient customer service delivery.
- Conducts regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Contributes to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Provides ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations management.
- Exceeds individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Backs up teller team by handling needs of new and existing customers at main counter.
- Informs customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Verifies customer identity and reviews documentation vigilantly for accuracy.
- Monitors customer accounts to detect irregularities or suspicious activity.
Teller II
Nusenda Credit Union
02.2020 - 11.2020
- Warmly greeted and welcomed members ensuring them that we truly care about them and their financial well-being
- Trained beginner tellers and interns with knowledge, patience, understanding, communication and positivity.
- Strength in knowledge of remaining calm in robbery/emergency situations and immediately notifying an emergency line for safety precautions.
- Provided high-level customer service through accuracy, strong professionalism and timely assistance with customer transactions.
- Maintained extremely clean and organized area at all times
- Handled large volumes of transactions with a diverse demographic of people.
- Efficiently approached every member with empathy in order to find a solution for the member to leave satisfied and happy even in the event of an escalation.
- Communicated efficiently and proactively in order to ensure the team and customers are always aware and working together productively
Patient Transport Care Technician
Presbyterian Hospital Downtown
11.2019 - 02.2020
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Monitored and maintained cleanliness, sanitation, and organization of service areas.
- Ensured the safety and well-being of every patient during the transport to their next procedure or destination.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize care delivery and to proactively correct any problems that arise with urgency.
- Facilitated communication between all hospital departments.
- Furthered skills by actively taking part in employee trainings and becoming BLS certified
- Maintained confidentiality of patient data and condition at all times to safeguard health information
- Maintained a clean and organized work environment, contributing to overall safety and hygiene standards.
Bank Teller
Wells Fargo
08.2017 - 09.2019
- Built excellent rapport with customers to make certain all of their financial needs are met
- Provided superior customer service through vigilance, organization, and efficiency within a high-paced environment
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Maintained vigilance and focus throughout all transactions and customer interactions in order to provide the best customer experience and complete transactions without error
- Trained new tellers on approach with challenging transactions and customer interactions.
- Displayed diligence, integrity, courtesy, honesty and professionalism to team and customers
- Interacted with and utilized management and team members efficiently to provide superior customer service
- Contributed and performed excellent customer service resulting in a perfect 5.0 customer service score along the teller line due to exceeding the needs of customers
Stylist
Michael Kors
08.2016 - 08.2017
- Providing superior customer service by pleasantly welcoming and inviting all customers
- Keeping up to date with the latest styles in the industry to further provide assistance to customer need
- Creating clientele through building rapport with customer beginning at initial engagement
- Engaging with clients and discovering client interests. Informing clients of most current and popular fashion trends and what would fit their specific occasion.
- Providing excellence in interpersonal communication with the customer and identifying their interests in order to provide exceptional clientele
- Assisting clients by utilizing product knowledge, styling advisement, and exceeding customer expectations.
- Always contributing to the team success and business by exceeding self/team goals and maintaining an efficient and positive work environment
- Maintaining vigilance and accuracy within all interactions with customers and during cash handling
- Experience in leading and recruiting new stylists to the team
- Making calls to ensure clients are up to date on the latest fashion received in store as well as the newest promotions
- Recognized as one of the top 3 stylists at Michael Kors ABQ Uptown
- Recognized within the district for sales achievements and excellence in customer service for Michael Kors ABQ Uptown
Cashier
Baskin Robbins
12.2015 - 03.2017
- Constantly greeted and engaged with customers to give them the best and friendliest experience.
- Provided utmost customer service through perfect food quality and urgency.
- Kept customers valued and safe by making sure environment is clean and safe during each visit.
- Reconciled cash drawer at start and end of each shift
- Assisted customers by answering questions and fulfilling requests.
- Held vigilance about any customer food allergies to prevent any negative health event.
- Organized and replenished supplies at food stations to optimize team performance.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Recreation Leader
City Of Albuquerque: Parks And Recreation
03.2013 - 04.2015
- Directed and led the children of the site in recreation activities in an encouraging and responsible manner.
- Ensured the environment is always supervised to provide the best care and safety of the children and team.
- Engaged with the children in order for them to make the most of the recreation experience through discipline and recreation activities.
- Supported safety of all individuals with disciplined enforcement of consistent policies.
- Enhanced activity strategies to help users of different ability levels engage in activities.
- Developed positive and productive relationships with kids, parents and staff.
- Provided leadership assistance to site leader to help coordinate and develop diverse projects for the kids.
- Maintained clean environments for the children and staff by cleaning the restrooms and cafeteria daily.
Education
Bachelor of Arts - Psychology
University Of New Mexico
Albuquerque, NM12.2020
High School Diploma -
Saint Pius X High School
Albuquerque, NM05.2015
Skills
- Authentic and outstanding client service
- Values building genuine rapport during every engagement
- Customer service expertise
- Outstanding enthusiasm, positivity, and professionalism
- Excellence in patient care urgency and accuracy as well as health confidentiality
- Superior enthusiasm, positivity, and professionalism
- Detail-oriented
- Social perceptiveness
- Cash handling expertise
- Excellent interpersonal skills
- Proficient training staff expertise
- Excellence in multitasking
- Consistent in accuracy
- Excellence in compliance with security acts and regulations
- Tenured work with diverse demographic of clientele
- Highly accustomed to work in fast-paced environments
- Adaptable in following various measures to accomplish work duties efficiently and properly
- High vigilance in all duties and precautions
Accomplishments
- Graduated University of New Mexico with Bachelor of Arts Degree in Psychology and a Minor in Business Management in December 2020
- Received company recognition from management on Nusenda's Employee Website for providing excellence and empathy within customer service for a member and efficiency in transaction
- Received recognition throughout Nusenda in the official Nusenda Evolve Magazine in regard to my application of loyalty in the team, organization, and workplace.
- Earned Service Recognition Award for outstanding customer service for two years within Wells Fargo 2019
- Current UNM alumni awarded for academic achievement in The National Society of Collegiate Scholars - member since 2015
- Current UNM alumni of The National Society of Leadership and Success - member since 2016
- Awarded the NELA Award (National Engaged Leadership Award) through membership in The National Society of Leadership and Success Spring 2017
- Awarded for Dean's list at the University of New Mexico Spring 2016
Timeline
Personal Banker
Bank Of Albuquerque
06.2023 - Current
Teller II
Nusenda Credit Union
02.2020 - 11.2020
Patient Transport Care Technician
Presbyterian Hospital Downtown
11.2019 - 02.2020
Bank Teller
Wells Fargo
08.2017 - 09.2019
Stylist
Michael Kors
08.2016 - 08.2017
Cashier
Baskin Robbins
12.2015 - 03.2017
Recreation Leader
City Of Albuquerque: Parks And Recreation
03.2013 - 04.2015
Bachelor of Arts - Psychology
University Of New Mexico
High School Diploma -
Saint Pius X High School