Devion Walker
Moreno Valley,California
Summary
Purpose-driven, solution-focused professional with extensive customer service and leadership experience including conflict management, and crisis intervention. Handles team needs with forward-thinking strategies. Focused and detail-oriented with a proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Allied Universal Security Services
06.2019 - 11.2023
- Managed the warehouse cooperate security, escorts, and access control truck gate
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training, and manpower work schedules.
- Oversaw a team of security professionals and managed scheduling and performance evaluations.
- Worked closely with the Account Manager on client relations, budget, and disciplinary actions
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Assisted in finding solutions with the Account Manager for special projects from the client
- Developed improved training methods with a focus on public safety and officer awareness.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
R&I Clerk
Amtrak Railroad
01.2015 - 01.2019
- Coordinate mediation with travelers by analyzing, investigating and providing resolutions for concerns, grievances and issues regarding; ticketing issues, products, schedule, fares, train operation, customer service and a host of other matters of concentration
- Identify traveler complaints and grievances
- Attempt to rectify issues to avoid the need to further escalate
- Developed innovative ways to resolve customer issues or concerns
- Acknowledged and awarded with more than 10 Positive Member Experience recognitions by customers for providing “Excellent Customer Service” and “Effective problem solving and abilities on escalated issues without managerial support.
Mortgage Loan Officer
Wells Fargo Home Mortgage
01.2014 - 01.2015
- Worked with underwriters to fix application problems and resolve issues.
- Maintained a high level of customer satisfaction by providing prompt and accurate loan status updates.
- Explained different types of loans pertaining to client situations.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Assisted clients in selecting the correct loan product and terms to meet their needs and financial goals.
- Checked loan documents for accuracy before closing.
- Reviewed loan files and updated them to match current standards.
- Developed and maintained relationships with customers, lenders, and other third parties.
- Explained very technical financial information to applicants in easy-to-understand language.
- Communicated with clients, processing teams, and other third parties to achieve prompt loan closings.
Aviation Ordnance Technician
United States Navy
01.2010 - 01.2014
- Maintained operations for aviation ordnance shops, armories, and storage facilities.
- Worked closely with crew members in intense, quickly changing, and dangerous environments.
- Inspected, packaged, stored, handled, and processed for shipment of various airborne weapons; air-launched torpedoes, aerial mines, and ammunition carried on Naval ships and aircraft; afloat and ashore.
- Trained and instructed subordinates on explosive handling training; supervised operation of organizational maintenance of weapons systems and specialized equipment.
- Logged and filed classified information.
- Maintaining 100% accountability of sensitive items, communication equipment, armament release, and control systems, small arms weapons, and conventional ordnance-ready service lockers.
- Manage accounting systems, rework airborne weapons/systems equipment, and conventional weapons qualifications/ certification programs afloat and ashore.
Education
Associate Degree - Computer Science
Cal State Northridge
Diploma -
Lakewood High School
Skills
- Microsoft Excel, Powerpoint, and Outlook Efficient
- Self-Motivated
- Production Efficiency
- Data Collection
- Complaint Resolution
- Data Entry
- Account Updating
- Documentation
Certification
- CPR/AED Certified
Timeline
Shift Supervisor
Allied Universal Security Services
06.2019 - 11.2023
R&I Clerk
Amtrak Railroad
01.2015 - 01.2019
Mortgage Loan Officer
Wells Fargo Home Mortgage
01.2014 - 01.2015
Aviation Ordnance Technician
United States Navy
01.2010 - 01.2014
Associate Degree - Computer Science
Cal State Northridge
Diploma -
Lakewood High School