DeVion M. Thompson

Work History

Heartland Delivery, LLC.

03.2023 - Current

Supervised operations of 20 staff members and kept employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Introduced new methods, practices, and systems to reduce turnaround time.
Directed initiatives to improve work environment, company culture or overall business strategy.

SPS Ventures, Inc.

02.2022 - 12.2022

Taught 20 employees how to collaborate on daily job tasks and achieve service targets.
Coordinated with General Manager in different operational issues and promotional activities.
Introduced new methods, practices, and systems to reduce turnaround time.
Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
Enhanced employee management by developing schedules, tracking time, and administering payroll.
Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Performed statistical analyses to gather data for operational and forecast team needs
Prepared annual budgets with controls to prevent overages
Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand

Target

03.2017 - 04.2021

Planned marketing initiatives and leveraged referral networks to promote business development.
Worked closely with in-house design team to develop visuals for content.
Monitored trends in social media, industry, and competitive landscape to create new material.
Updated social media platforms with latest news and corporate details.
Identified appropriate marketing channels and target customers for campaigns.
Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
Designed and implemented advertising and public relations activities.
Monitored social media questions and comments and appropriately responded.
Met with vendors to assess products, inquire about services and negotiate pricing.
Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
Onboarded a team of 12 new team members and coached personnel in marketing tasks

Burlington Coat Factory

08.2016 - 03.2017

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Answered customer questions about sizing, accessories, and merchandise care.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Solved customer challenges by offering relevant products and services.
Set and achieved company defined sales goals of $25,000 -$50,000

St. Luke's United Methodist Church

01.2009 - 05.2013

Experience working as Multi-Media Specialist and Assistant Communications Coordinator at St. Luke's United Methodist Church.
My job as assistant communications coordinator was to plan, build and present weekly presentations for Sunday morning Church service's and special service's.
Duties included:
Planning, building and presenting Church presentations for Sunday morning worship service's special services, related to church services, funerals holiday services
Used imagination and creativity to develop new and innovative ways to market and communicate club events and services.
Helped edit and review content across internal platforms.
Updated website and social media pages with well-coordinated communications aimed at conveying information, generating interest and mitigating negative press.