Devisha Jackson
Lithonia,Georgia
Summary
Dependable Medical Administrative Assistant with a fifteen-year track record of success in healthcare management. Focused on delivering exceptional results through strong time management, communication and team work abilities. Health Administrative Assistant, with experience supporting multiple physicians. Proficient in leveraging EMR and EHR system. Enter document and information quickly and accurately. Dedicated Medical Assistant skilled with technical, clerical and patient support. Ability to communicate clearly and effectively to patients and staff. Strong attention to detail and extensive knowledge of medical terminology. Expertise includes verifying insurance coverage, and records reviews. Efficient with managing the use of daily schedules, achieving maximum productivity and consistency. Reliable multi-tasker with entering information, quickly and accurately.
Overview
22
22
years of professional experience
Work History
Program Support Assistant
Department of Veterans Affairs/HEC
Atlanta , GA
2023.04 - Current
- Performed administrative and program analysis work and ensured program compliance for Veterans within the VA Providence Healthcare System's Caregiver Support Program (CGSP).
- General administrative assistance for the service.
- Serves as the point of contact for the CGSP and provides vital, sensitive, administrative program information to the caregiver and/or Veteran, VA Providence Healthcare System approved providers, VA Providence Healthcare System staff, as well as our community partners.
- Assist the service line and acts as the liaison to provide coordination and collaboration of services throughout VA Providence Healthcare System.
- Serves as a point of telephonic contact for receiving calls for the CSP programs and will be responsible for directing them to the appropriate program representative.
- Maintains and tracks the program national database and local census.
- Works independently on ongoing projects and continually updates and analyzes records for providing accurate and timely information.
- Assists with performance improvement assessments to monitor cases and improve the continuity of services provided.
- Processes all incoming correspondence, faxes, and action documents and obtains hard copy patient records.
- Prepares and coordinates correspondence for the Caregiver Support Program and all VISN 1 and local level appeal boards, congressional inquiries, and other national suspense's, inquiries, and actions.
- Utilizes multiple software programs to develop and prepare marketing materials.
- Prepares the budget and completes monthly, quarterly, and annual reporting to meet National program requirements, monitors execution of national program funding.
- Maintains program records and all policies, procedures, and manuals to meet the Joint Commission and VHA standards, and records management regulations
- Responsible for establishing, monitoring, and maintaining clinical profiles in caregiver support.
- Supports Social Work Service's administrative staff with time keeping responsibilities as needed, using the automated system and in accordance with established procedures.
- Uses and accesses the various VA and service automated systems and software.
- Assists with preparing and submitting work orders (i.e., account issues, printer issues, etc.) for CGSP staff.
Quality Documentation Specialist (Remote)
Nuance Communications
Atlanta , GA
2021.09 - Current
- Provide documentation coverage for a set of healthcare providers, which involves listening to audio recordings of patient clinic visits and leveraging technology to summarize medical facts in professional clinical reports (History of Present Illness, Physical Exam, Results, Assessment & Plan).
- Achieve proficiency in navigating EHRs and enter clinical reports and data directly into customer EHRs, adhering to specific clinic guidelines and workflows.
- Maintain a high-quality standard and adhere to account-specific documentation which delineates documentation requirements for customers.
- Collaborate with managers on feedback from providers and successfully resolve issues.
- Experienced in the medical specialty of Oncology, Orthopedics, Neurology, ENT, Cardiology, Ophthalmology, GI, Dermatology, Rheumatology, Family Medicine, Pain Medicine, Nephrology, and Urology.
- Familiarity with Electronic Health Records; Epic and Athena Health.
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology, and other procedures.
- Demonstrated strong knowledge of medical terminology and anatomy.
- Efficient in transcription software and equipment remotely.
- Made corrections when needed to grammar, spelling and syntax.
- Reviewed patient records to check accuracy of information and implement updates.
- Identified and corrected errors in reports which could compromise patient care.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Transferred transcribed materials into electronic health records system.
- Transcribed and edited reports for various physician using Dax Studio.
- Edited drafts originating from speech recognition software to eliminate errors and improve flow.
- Maintained high accuracy rate on daily production of completed reviews.
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses for orders given.
- Liaised with client's health information management department contact to clarify assignments and deadlines.
- Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
Health Information Coordinator
Southern Gastroenterology Associates, LLC
Lawrenceville , GA
2012.10 - 2021.09
- Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
- Maximized accuracy and completeness of medical records through in-depth audits and patient information reviews.
- Assisted professionals with different administrative tasks, which included coding and sending information to various departments.
- Worked with Surescripts EHR document management system to input, organize, manage, and import more than 500 documents each day.
- Evaluated medical documents and digital information involved in location, retrieval and transmission of information between hospitals and clinical offices.
- Worked with speed, efficiency and accuracy to process documentation and complete projects.
- Utilized copying equipment for medical record duplication, answered phones and filed documents.
- Completed in-depth audits of performance and quality of current charts and processes through in-depth reviews across all facilities.
- Utilized Centricity and Athena Health for accurate reporting of medical center data.
- Handled various departmental responsibilities, which included health information release and cancer registrar completion.
- Verified procedural regulations to maximize compliance against HIPAA requirements.
- Arranged and managed medical record filing, retrieval and transfers per established guidelines.
- Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information.
- Completed timely uploads of medical records to patient vaults.
- Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
- Developed and maintained clear policies for every step of medical record creation, validation and filing.
- Evaluated the quality and integrity of electronic chart data.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Assessed patient needs and checked vital signs to determine treatment.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Updated patient accounts and information daily.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Completed registration quickly and cordially for all new patients.
- Scheduled patient appointments, accounting for physician availability and optimal patient loads.
- Verified insurance coverage in Availity and Medicare, obtained preauthorizations and updated charts.
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
- Arranged and assisted with hospital admissions.
- Maintained and organized master Resident Index and information files in master database.
- Conducted medical records to facilitate ongoing cases and legal investigations into issues such as personal injury and workman's compensation; compile literature to support expert testimony.
Client Care Specialist
Department of Family and Children Services
Atlanta , GA
2002.02 - 2012.09
- Coordinate and follow up with care plans.
- Collaborate and assist DFCS with scheduling initial assessments.
- Proofread documents and edited materials to correct grammar and spelling mistakes.
- Documented data entry completions in corresponding logbooks.
- Executed data verification to ensure expedient error detection.
- Maintained quality levels above prescribed minimums to support team productivity.
- Identified system and account issues to quickly and accurately resolve.
- Enroll eligible members in federal funding programs.
- Promptly respond to general inquiries from members, staff, and agencies via mail, e-mail, and fax.
- Route appropriate caller to correct department/area.
- Maintain customer service focus.
- Formulate a plan of action using good judgement.
- Assist with scheduling appointments.
- Provide explanation of benefits and claims information.
- Supported document reviews and auditing by locating and providing required data, reporting on input procedures and other relevant circumstances as necessary.
- Reviewed source documents to locate required data for entry.
- Compiled and documented statistical information for reports.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
- Trained new employees on procedures and policies to maximize team performance.
- Utilized task prioritization and data organization skills to effectively manage large caseload.
- Followed all data security regulations to keep client information confidential.
- Ensure each caller concern is addressed and provide resolution.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Diploma - Medical Administrative
Georgia Medical Institute-Fulton
Atlanta, GA07.2003
Skills
- Medical terminology
- Medical Coding
- Patient relations
- Medical software applications
- Bookkeeping
- Knowledge of HIPAA regulations
- Medical records management
- Transcription
- Medical billing
- Data entry
- Charting expertise
- Patient scheduling
- Deadline Driven
- Exercises good judgment
- Customer service
- Organizational skills
- Microsoft Office
- Excellent written and verbal communication skills
- Claims analysis and review specialist
- Relationship and team building
- Staff training and development
- Critical thinking proficiency
- Team management
- Great leadership skills
- Strong planning skills
- Training and mentorship
Timeline
Program Support Assistant
Department of Veterans Affairs/HEC
2023.04 - Current
Quality Documentation Specialist (Remote)
Nuance Communications
2021.09 - Current
Health Information Coordinator
Southern Gastroenterology Associates, LLC
2012.10 - 2021.09
Client Care Specialist
Department of Family and Children Services
2002.02 - 2012.09
Diploma - Medical Administrative
Georgia Medical Institute-Fulton
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