Intern
Washington University
Pullman, WA
10.2023 - 11.2023
- Analyzed key performance indicators to identify effective strategies.
- Assisted in routine research, investigations and special projects to support work of assigned department.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided training sessions for new employees on company procedures and protocols.
- Worked closely with human resources to support employee management and organizational planning.
- Researched industry trends and competitor strategies to inform decision making.
- Maintained positive working relationship with fellow staff and management.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Maintained open and ongoing communication with clients to meet needs and expectations.
