Devita Parker

Highly organized, dedicated, versatile and detail-orientated Administrative Assistant with over 4 1/2 years of experience supporting daily operations in healthcare environments. Proficient in managing schedules, coordinating communications, maintaining records, and ensuring compliance with healthcare regulations. Adept at streamlining administrative workflows, fostering team collaboration, and delivering exceptional service to patients and staff. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. Ensured accurate record-keeping with diligent data entry and database management for vital company information. Managed complex cases involving multiple stakeholders, expertly navigating sensitive situations while maintaining a focus on patient outcomes.

• Streamlined workflows within the department, implementing new technologies and processes that improved operational efficiency.
• Maintained up-to-date knowledge on relevant health policies, regulations, and industry best practices through ongoing professional development opportunities.
• Served as a liaison between patients, healthcare providers, and insurance companies to facilitate timely approvals of necessary treatments.
• Collaborated with interdisciplinary teams to develop customized care plans tailored to individual patients'' needs.
• Increased overall efficiency by streamlining authorization processes for medical procedures.
• Assisted in the development of targeted strategies aimed at reducing unnecessary service usage without compromising quality of care.
• Developed strong working relationships with healthcare providers to ensure seamless communication and coordination of services.
• Conducted thorough reviews of medical records, ensuring compliance with regulatory requirements and industry standards.
• Enhanced patient satisfaction by promptly addressing inquiries regarding coverage decisions and available resources.
• Reduced wait times for essential services by effectively managing utilization review caseloads and prioritizing urgent requests.
• Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
• Obtained authorizations from multiple insurance carriers for various levels of care.
• Performed prior authorization review of services requiring notification.
• Submitted cases for criteria failures and helped facilitate resolutions and approvals.

• Enhanced clients'' emotional well-being by offering companionship and engaging conversations.
• Improved client''s daily living experience by providing personal care, meal preparation, and light housekeeping tasks.
• Assisted clients with mobility issues, helping them maintain independence and an active lifestyle.
• Managed household tasks such as laundry, grocery shopping, and organizing spaces for a clean living environment.
• Ensured safety and comfort of clients through close monitoring and quick response to any changes in their health condition.
• Demonstrated flexibility and adaptability by adjusting care plans to accommodate clients'' temporary or permanent changes in needs.
• Administered medication according to prescribed schedules, ensuring proper dosages were taken on time.
• Developed strong rapport with clients by actively listening to their concerns and addressing them promptly.
• Proactively identified potential health risks within the home environment and implemented preventive measures accordingly.
• Provided transportation services for clients'' appointments, social activities, and errands, increasing their access to community resources.
• Collaborated with healthcare professionals for the development of personalized care plans tailored to each client''s needs.
• Maintained up-to-date knowledge on best caregiving practices by attending training sessions, workshops, and conferences.
• Facilitated communication between clients, family members, and healthcare providers for a coordinated approach to caregiving.
• Strengthened client relationships through empathy, patience, and clear communication during challenging situations.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Communicated regularly with clients' families to provide updates on health and wellbeing.
• Provided direct personal care and administrative services to clients.
• Researched and recommended community resources to meet clients' needs.
• Helped clients with managed home care, ensuring efficacy of care by monitoring health status.