Driven and resourceful administrative professional with 20+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
Work History
Resident Manager
C. M. & W. Operating Company LLC
01.2023 - Current
Reported and documented maintenance requests and scheduled appropriate services.
Conducted property move-ins, move-outs and walk-through inspections.
Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
Used Buildium to maintain resident database of personal information, repairs and lease agreements.
Collected, recorded and deposited monthly rents from over 156 units.
Collected and maintained careful records of rental payments and payment dates.
Conducted regular inspections of both interior and exterior of properties for damage.
Communicated effectively with owners, residents, and on-site associates.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Kept properties in compliance with local, state and federal regulations
Coordinated appointments to show marketed properties
Executive Assistant
Brookfield Properties Washington
06.2022 - 08.2022
Typed, edited, composed, and processed correspondences, documents, etc
From handwritten or dictated materials
Handled confidential information
Completed expense reports from receipts provided, forwards to accounts payable for processing
Processed department invoices for payment
Arranged meetings and appointments regarding regional corporate matters such as luncheons and executive meetings
Made airline travel arrangement and hotel reservations for regional staff and out-of-state visitors as requested
Scheduled in person and virtual large-scale meetings o Region wide o Activated events o Senior management meetings
Assisted with building the DC Region Security and Operations Share Files o AA builds the page with provided content
Assisted with setting up registration for public sector events (BID Meetings, MPD events,
Maryland Chief of Police Association events, ASIS quarterly regional meetings and their annual meeting)
Served as backup SME (Subject Matter Expert) with LiveSafe to coordinate with the property managers so needs are met as well as assisting for new property setup
Assisted with recording of training presentations o LiveSafe demo and training o Fire Warden Training o Active Shooter Training o Shelter in Place/Evacuation Training
Created spreadsheets, word documents etc
Assist in preparation for meeting(s) o Location procurement o Invite management o Material coordination
Maintained Org Charts and Contact Lists
Routed DocuSign materials
Created contracts
Coordinated quarterly Property Manager Meetings and portfolio events
Managed ShareFile and other document databases
Maintained a positive work atmosphere by acting and communicating in a manner to facilitate positive relationships with customers, clients, co-workers, and management
Created EXCEL spreadsheet to track projects
Office/Project Manager
GRID NEWS Washington
07.2021 - 06.2022
Digital Media Start-Up
Acted as Project Manager for office build-out project
Met with various vendors, engineering team and construction company for office renovation project
Developed project management strategies to ensure efficient completion of office build out tasks as well as overall office functions
Consulted with firms support department as well as internal staff at all levels, verifying accuracy and completion of work
Organized and facilitated conference and video calls
Created work tickets in Angus Anywhere and followed up on outstanding requests
Arranged and provided escort for service vendor visits, including notifying building management, ensuring proper certificates of insurance were in place
Managed booking requests for conference room as well as studio usage
Notified staff on building closures and/or building related work that would affect tenants
Ensured high level office experience for GRID as well as subtenants to include but not limited to reception/guest services, ensuring staff had full access to suite as well as guests, administering
Data-watch card access, physical keys, and emergency call procedures
Main point of contact for building management, engineering, architect, and contractors
Coordinated and collaborated with high-level C-Suite officials as well as stakeholders in preparation for newly renovated office space
Ensured build-out remained on schedule and that stakeholders remain up to date
Organized office layout, assisted in office furniture coordination and delivery, as well as office equipment
Coordinated with IT on all office equipment
Coordinated with vendors for suite security
Responded to supplier and vendor requests
Coordinated office furniture delivery process and prepared office for usage
Assisted in furniture delivery process and prep office for usage
Established and maintained relationships with building staff to help Director of HR develop in- office policies and procedures
Assisted in purchasing office related supplies, managed staff parking, and sorting through mail and deliveries
Implemented project management techniques to overcome obstacles and increase team productivity
Identified opportunities for office management improvements, created and implemented new systems
Identified opportunities to streamline processes and improve office operations and efficiency
Assisted in HR-related tasks and projects including, but not limited to, onboarding and offboarding, receiving vaccination cards and entering in tracker database, scheduling, and conducting 30- and 60-day employment check-ins, and interviewing candidates for executive administrative assistant role as well as replacement for Director of HR
Managed job posting of open jobs to various platforms as determined by Talent Acquisition
Cultivated strong relationships with vendors and partners supporting administrative operations
Assisted in the management of 4 commercial property buildings
Assisted in lease administration activities, including tenant contracts and insurance information, generated reports
Prepared and coordinated bid proposals and service contracts and approved invoices
Led the bidding process and negotiation of new contracts, ensuring compliance with company policies and procedures
Prepared and coded invoices for Senior Vice President of Property Management’s approval
Ensured prompt and accurate completion of contract and certificates of insurance information in contract administration software
Tracked and filed contracts and insurance certificates; maintained follow-up in system for expirations
Administered the tenant system (Angus), including dispatching work orders, training tenants and employees, and monitoring reports and completion of work orders
Promoted and fostered positive relationships with tenants and clients and tracked service calls as required
Assisted with monthly and quarterly management reports as well as annual budget preparation
Processed management and maintenance staff hours, tenant bill back invoices through accounting, expense reports, monthly meter readings of properties, and check requests for review and approval
Responded and acted in emergency situations during the Senior Vice President of Property
Management’s absence
Coordinated with security to issue all new building tenant keys and access cards, using Brivo or
Datawatch software
Developed policies to improve operational efficiencies
Managed janitorial and engineering staff and assigned work orders as needed; made recurring janitorial inspections
Conducted weekly meetings with contractors
Logged completed work orders and followed up on tenant requests to ensure satisfaction
Assisted in creating the move-in packages for property management to distribute
Coordinated with tenants on scheduling the vendor service dates and times
Scheduled and coordinated meetings/special events, as requested
Managed the conference room scheduling and maintained the appearance, setup, supplies, food, beverages, etc
Provided administrative support for (2) Senior Vice President of Property Management and
Principal by typing general correspondence, preparing expense reports using Concur Solutions software, etc
Ordered and maintained office supplies to ensure the office was fully stocked; maintained the appearance of the office
Assisted with office filing; opened, sorted, and date stamped incoming mail
Monitored radio communications and forwarded significant issues to property management
Assisted IT with troubleshooting issues related to the network, printers, scanners, etc
Updated EXCEL expense report before converting to CONCUR, Property Management
Residential Property Management
Met with prospective residents, identified their housing needs, and showed vacant/model suites and property amenities
Tenant Services Coordinator
PARAMOUNT GROUP, INC
07.2011 - 09.2017
Created electronic and manual filing system of resident records and developed quarterly reports
Conducted audits of resident records to ensure accuracy in Onesite and Kwiktag
Attended with resident meetings and trainings
Collected and processed payments for rentals
Served as security and monitored over 20 cameras and generated reports daily
Processed work orders in Angus and reviewed and tracked progress of service orders
Updated EXCEL spreadsheet tracker with rental payments from residents
Commercial Property Management
Managed office operations and procedures: prepared payroll, controlled correspondence, designed filing systems, and approved supply requisitions
Performed routine inspections of tenant space, common areas, base building areas, and grounds to ensure a high level of maintenance, regularly interfacing with internal staff and vendors to maintain highest standards
Processed all tenant requests via phone and email and entered Building Engines for work orders to be routed to building engineering staff
Tracked and billed monthly utility and after-hours HVAC for back-charge to specific tenants
Coordinated with security to issue all new building tenant keys and access cards
Performed accounts receivable follow-up/collection procedures to obtain timely reimbursement from third party carriers and other payment sources on highly complicated invoices
Planned and managed project milestones from beginning to end, across multiple location
Education
No Degree - Human Resource Management Certification
Prince Georges Community College
Upper Marlboro, MD
Skills
TECHNOLOGY
Microsoft Office, Title Express, Aware Manager, Nexus Payable, Greenhouse, Just-Works, Building
No Degree - Human Resource Management Certification
Prince Georges Community College
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