Devkumar Beharry
Queens
Summary
I am looking for any opening that will make me a good fit for your company. I am looking to grow within your company and will do my utmost in any area I am position in. I have great in customer services, a team player, excellent in communications, problem solving, planning and organizing. I am open to learning new things and adapt in a diversity setting.
Personable and reliable individual with excellent communication and problem-solving abilities. Understanding of customer satisfaction and adept at handling inquiries and resolving issues. Capable of fostering positive client relationships and contributing to team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Agent
SIXT
09.2024 - 03.2025
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Resolved customer complaints in a professional manner and finding appropriate solutions to ensure customer loyalty
- Developed strong relationships with key clients through regular communication and personalized support
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
- Resolved customer inquiries and concerns regarding their rental return in a timely and professional manner
- Followed company policies and procedures regarding safety protocols when handling returned vehicles
Counter Agent/Supervisor
Hertz Car rental
09.2022 - 08.2024
- Upsell & sell insurance
- Rental Transactions 3 years
- Transporting Cars to different branch
- Dispatching 2 years
- Inventory control
- Update vehicle status in vehicle Admin
- Contact customers for reservations
- Contact customers to inform them of changes or updates regarding their rentals
- Contact insurance companies regarding payments/updates to replacement rental
- Updating contracts extensions
- Handle very tough situations of escalated customer service issues
- Microsoft Office Applications
- Communication skills & Strong organizational skills
- Direct customers in the right direction based on their needs Upon rental
- Travel by car two other branch's help out
- Answering phone calls from customers any questions regarding car rental or vehicle that they are in
Education
HIGH SCHOOL DIPLOMA -
RICHMOND HILL HIGH SCHOOL
06.2019
Skills
- Customer service
- Front desk
- Call center experience
- Customer complaint resolution
- Conflict resolution
- Complaint handling
- Customer relationship management (CRM)
- Relationship building
- De-escalation techniques
- Inbound customer service
- CRM software
- Data entry
- Problem resolution
Certification
High School diploma
Personal Information
- Willing To Relocate: True
- Authorized To Work: US for any employer
- Driver License
Timeline
Customer Service Agent
SIXT
09.2024 - 03.2025
Counter Agent/Supervisor
Hertz Car rental
09.2022 - 08.2024
HIGH SCHOOL DIPLOMA -
RICHMOND HILL HIGH SCHOOL
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