Devlin O'Rourke
Missoula,MT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representitive
TTEC
08.2021 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Bartender
Ted Deshner
10.2019 - 07.2021
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Amplified overall guest experience by promptly addressing concerns and resolving issues professionally.
Sanitation Worker
Saint James Healthcare
06.2017 - 10.2019
- Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
- Reduced waste accumulation by promptly collecting and disposing of trash from designated areas.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Improved recycling rates by diligently sorting materials according to guidelines and regulations.
Education
Associate of Science - Cyber Security
University of Montana
Missoula MT05.2025
High School Diploma -
Butte High School
Butte MT05.2011
Skills
- Data Collection
- Information Security
- Complaint Resolution
- Document Control
- Customer Service
- Computer Proficiency
- Money Handling Abilities
- Quality Control
- Prioritization
- Account Management
Timeline
Customer Service Representitive
TTEC
08.2021 - 01.2024
Bartender
Ted Deshner
10.2019 - 07.2021
Sanitation Worker
Saint James Healthcare
06.2017 - 10.2019
Associate of Science - Cyber Security
University of Montana
High School Diploma -
Butte High School