Devlynn Appeney
Fort Washakie,WY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
Work History
Front Desk Attendant/ Night Auditor
Shoshone Rose Hotel
Lander, WY
01.2024 - Current
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Unarmed Security Guard
Shoshone Rose Hotel & Casino
04.2023 - 11.2023
- Learned and adapted quickly to new technology and software applications.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Responded quickly to incidents and assessed active situations for security concerns.
- Assisted in the training of new security personnel, sharing knowledge and expertise to ensure a skilled workforce.
- Investigated suspicious activities and persons to maintain security of premises.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Issued access cards to authorized personnel to monitor access points.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
Hotel Front Desk Clerk
Wind River Hotel & Casino
11.2021 - 12.2022
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Completed late check-ins and directed guests to rooms and facilities.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees, and payments.
- Monitored security cameras to maintain safety and security of guests and hotel.
Childcare Worker
Red Wolf Childcare
09.2021 - 11.2021
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Developed age-appropriate activities and crafts to engage children.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Responded to inquiries from parents and guardians.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Logged information regarding naps, feedings, and any medications administered.
- Monitored children's activities to verify safety and wellbeing.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Secretary Aide
Shoshone Business Council
06.2019 - 07.2019
- Maintained electronic filing systems and categorized documents.
- Collaborated with cross-functional teams on special projects to achieve successful outcomes within deadlines.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Library Assistant
Fort Washakie Elementary School
03.2019 - 05.2019
- Maintained accurate records and confidentiality of library book and periodical inventory.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Collected fees, fines and donations for balanced library finances.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Answered patron questions in-person or by phone regarding library services and resources.
- Provided basic computer assistance to help patrons access needed resources.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Helped children select appropriate reading level library books.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Read books to children
Education
High School Diploma -
Fort Washakie High School
Fort Washakie05.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Honest and Dependable
- Professional Demeanor
- Attentive and Observant
- Organization and Time Management
Accomplishments
Completed Active Shooter training while working as a Security Guard.
Timeline
Front Desk Attendant/ Night Auditor
Shoshone Rose Hotel
01.2024 - Current
Unarmed Security Guard
Shoshone Rose Hotel & Casino
04.2023 - 11.2023
Hotel Front Desk Clerk
Wind River Hotel & Casino
11.2021 - 12.2022
Childcare Worker
Red Wolf Childcare
09.2021 - 11.2021
Secretary Aide
Shoshone Business Council
06.2019 - 07.2019
Library Assistant
Fort Washakie Elementary School
03.2019 - 05.2019
High School Diploma -
Fort Washakie High School
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