DEVON ADAME
MARICOPA,AZ
Summary
Experienced professional seeking a position in a reputable company to effectively showcase proficiency in quick typing, organizational abilities, razor-sharp eye for detail, and customer care expertise. Eager to expand knowledge and continue professional and personal growth, leveraging 19 years of customer service experience.
Overview
17
17
years of professional experience
Work History
OFFICE MANAGER
Oasis Oral and Facial Surgery
03.2021 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed office bookkeeping with insurance billing and patient payments.
- Processed medical and dental insurance claims and payments.
PATIENT CARE COORDINATOR
Mountainside Family Dental
08.2019 - 03.2021
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained payments from patients and scanned identification and insurance cards.
BILLING SPECIALIST
Maricopa Smiles Dentistry
07.2015 - 08.2019
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
FRONT DESK MEDICAL RECEPTIONIST
Pinnacle Physical Therapy
06.2014 - 07.2015
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
CUSTOMER SERVICE ASSOCIATE
Motor Vehicle Department
08.2012 - 11.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Communicated with customers to resolve common title issues.
- Updated operational records or licensing information using computer terminals.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
OPERATIONS SPECIALIST
Waste Management
04.2007 - 07.2011
- Developed effective improvement plans in alignment with goals and specifications.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
- Directed dispatching, routing, and tracking of 20-25 fleet vehicles.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Education
ASSOCIATES -
University of Phoenix
01.2012
HIGH SCHOOL DIPLOMA -
Douglas High School
Minden, NV01.1998
Skills
- Multi-task Management
- Excellent Communication
- Strong interpersonal/analytical skills
- Proven ability to handle work pressure
- Troubleshooting/research
- Strong client relations/customer retention
- Problem solver
- Multi-Line phone usage
- Insurance provider portals
- Customer Service
- Office Management
- Billing
- Data Entry
- Financial Reporting
- Scheduling
Timeline
OFFICE MANAGER
Oasis Oral and Facial Surgery
03.2021 - Current
PATIENT CARE COORDINATOR
Mountainside Family Dental
08.2019 - 03.2021
BILLING SPECIALIST
Maricopa Smiles Dentistry
07.2015 - 08.2019
FRONT DESK MEDICAL RECEPTIONIST
Pinnacle Physical Therapy
06.2014 - 07.2015
CUSTOMER SERVICE ASSOCIATE
Motor Vehicle Department
08.2012 - 11.2013
OPERATIONS SPECIALIST
Waste Management
04.2007 - 07.2011
ASSOCIATES -
University of Phoenix
HIGH SCHOOL DIPLOMA -
Douglas High School
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