DeVon Averett
Tuscaloosa,AL
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in-service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Self-directed Branch Manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Expertise in customer service relations and sales management. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Branch Manager
Wells Fargo
08.2019 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Gathered and reviewed customer feedback to improve operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Branch Manager
Wells Fargo
01.2016 - 08.2019
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
Associate Banker
Wells Fargo
02.2013 - 08.2019
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened, closed and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Provided advice on different bank products and financial options.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Evaluated client financial positions and identified most appropriate banking products.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Developed tailored solutions to meet individual banking needs.
- Prospected for new business through networking, community outreach and customer referral generation.
- Developed customized solutions of deposit, lending and other products for small business customers.
Education
No Degree - Business Management
The University of Alabama
Tuscaloosa, ALSkills
- Goals and Performance
- Staff Training
- Microsoft Access
- Yardi Software
- Staff Management
- Client Relationship Management
- Key Performance Indicators (KPI)
- Strong Interpersonal Skills
Timeline
Branch Manager
Wells Fargo
08.2019 - Current
Branch Manager
Wells Fargo
01.2016 - 08.2019
Associate Banker
Wells Fargo
02.2013 - 08.2019
No Degree - Business Management
The University of Alabama
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