Devon Bates
Vancouver,WA
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dispatcher
Sunset Heating & Cooling/Henco Plumbing
12.2024 - Current
- Schedule future appts for hvac, plumbers and electricians
- Navigate jobs for employees throughout day
- Selling jobs
- Ordering part's
- Works effectively with team
- Pulling reports (Excel)
- Facilitating dialogue between customers and techs
Dispatcher
Waste Connections
05.2023 - 12.2024
- Middle person between customer service and drivers. Also between drivers and management.
- Servant leadership to assist the customer service representatives in the best manor that I possibly can.
- Helping train others and coaching them on how to complete rigorous tasks on a daily basis
- Pulling reports
- Lifting up to 50+ lbs and physical activities
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.
- Guiding drivers to job location, where the containers are and what are the best ways to service customers.
- Off site help and weekend supervisor
Customer service lead
Waste Connections
05.2021 - 05.2023
- Training customer service reps while incorporating servant leadership
- Coaching
- One on one's
- Data entry
- Taking phone calls
- Organizing meetings
Sales Agent/Vacation Planner
Royal Caribbean Cruises Ltd
05.2018 - 05.2021
- The calls in which we receive at royal Caribbean is at a high volume, one of the biggest companies in the world in the sales industry
- Taking inbound calls for the company that include scheduling hotels, flight, transportation etc.
- Working on the outbound side of royal in which we make cold calls to book clientele.
Sales Associate/Cashier
ACE Cash Express
01.2014 - 05.2018
- Company Overview: This company is a federally mandated company in which we had to file all paper work.
- Balance register as well as gave out pay day loans.
- Balance and manage all the inventory on a daily basis.
- Multi-tasking via the phone and on the computer and was the foundation to me being able to perform in high pressure situations.
- Check cashing
- Customer Service
- This company is a federally mandated company in which we had to file all paper work.
Front Desk
Holiday Inn Express
01.2010 - 01.2014
- Multi tasking
- Face to face interactions
- Resoliving conflict
- Handling Cash
- Customer service
- Cleaning
- Lifting up to 50+lbs
Education
Diploma - undefined
Auburn Riverside High School
Auburn, WA05.2010
Skills
- Sales
- Management
- Caregiving
- Cold Calling
- Customer service
- Excel
- Word
- PowerPoint
- Filing paperwork
- Multitasking
Certification
CPR Certification
Awards
- Sales agent of the year, 12/01/20
- Shining star, 06/01/15
- Employee of the year
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Dispatcher
Sunset Heating & Cooling/Henco Plumbing
12.2024 - Current
Dispatcher
Waste Connections
05.2023 - 12.2024
Customer service lead
Waste Connections
05.2021 - 05.2023
Sales Agent/Vacation Planner
Royal Caribbean Cruises Ltd
05.2018 - 05.2021
Sales Associate/Cashier
ACE Cash Express
01.2014 - 05.2018
Front Desk
Holiday Inn Express
01.2010 - 01.2014
Diploma - undefined
Auburn Riverside High School