Devon Beck
Mesa,AZ
Summary
Responsible worker capable of heavy lifting and physical work. Customer service experience including working with difficult customers. Available to work all shifts, days, and holidays. Team player who works independently but asks questions when needed. Thrives in fast-paced, physical environments.
Overview
3
3
years of professional experience
Work History
Donation Attendant/Cashier
Goodwill Inc.
11.2021 - 02.2023
- Lifting heavy items, unloading, and loading trucks.
- Maintaining an organized and clean worksite.
- Catalog and perform quality control measures of donated items.
- Display excellent customer service, including resolving conflict with difficult customers.
Landscaper
Warren Bowman
07.2021 - 12.2021
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
- Maintained grounds by trimming, weeding and clean-up.
Pizza Maker
Papa Johns
02.2021 - 08.2021
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Worked with team members in a fast-paced environment to fulfill accurate orders in a timely manner.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Completed training to learn additional techniques for making new and seasonal items.
Ramp Agent
Southwest Airlines
02.2023 - 02.2024
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
Ramp Agent
Worldwide Flight Services
03.2024 - Current
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Connected electrical power unit and hoses to aircraft.
Education
High School Diploma -
East Valley High School
Mesa, AZ05.2022
Skills
- Forklift certified, Hand and Power Tool Operation
- Comfortable with strenuous labor
- Customer Service including conflict resolution
- Safety and Health Compliance
- Weight/balance loading
- Ground Support Services
- Marshaling aircraft
- Pushback and towing
- Baggage tag checks
- Heavy Lifting
- Aviation regulations
- Baggage Management
Timeline
Ramp Agent
Worldwide Flight Services
03.2024 - Current
Ramp Agent
Southwest Airlines
02.2023 - 02.2024
Donation Attendant/Cashier
Goodwill Inc.
11.2021 - 02.2023
Landscaper
Warren Bowman
07.2021 - 12.2021
Pizza Maker
Papa Johns
02.2021 - 08.2021
High School Diploma -
East Valley High School
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