Devon Belk
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advanced objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
5
5
Certification
Work History
Operations Manager
Rentokil-Terminix
01.2023 - 09.2024
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Technician
Servpro
10.2022 - 01.2023
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Inspected damaged properties and contents to prepare job action plan.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Completed tear-down of existing structures and prepared for new construction.
- Operated vehicles, gas-powered machinery and hand tools to accomplish diverse land management objectives.
- Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
- Worked safely in disaster environment by adhering to company and quality procedures.
- Evaluated objects to identify repair requirements and devise optimal approaches, carefully avoiding financial, or cultural losses.
PVC Installer
Moxie Solar
05.2022 - 10.2022
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Conducted site visits, assessing solar panel placement and accurately measuring installation areas.
- Established strong relationships with property owners to boost referrals and customer satisfaction.
- Configured PV systems based on site conditions and customers needs and expectations.
- Troubleshot electrical issues related to solar panel installation and implemented swift resolutions.
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
Maintenance Mechanic - Lawn Applicator
Quality Care
12.2021 - 05.2022
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Managed available parts, tools, and materials inventory to maintain prompt response capability.
- Performed regular maintenance on small to mid-size engines and smaller equipment.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Observed company safety guidelines and maintained tight timetables when applying chemicals, lifting heavy objects and operating equipment.
- Treated areas with pesticides to alleviate bugs and other pests and destroy weeds.
- Delivered exemplary service to all customers, encouraging repeat business, positive feedback and long-term loyalty.
- Inspected vehicles and equipment and performed minor repair work to maintain optimal functionality and longevity.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Crew Chief
Servpro
07.2018 - 10.2021
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Worked safely in disaster environment by adhering to company and quality procedures.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as carpet or upholstery machines and/or a combination of chemical and ultrasonic cleaning.
- Completed tear-down of existing structures and prepared for new construction.
- Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Associate
Sherwin-Williams
07.2017 - 07.2018
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Created and recorded color formulas to match colors.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Customer Service Representative
Nationwide Inbound
07.2016 - 08.2017
- Cross-trained and backed up other customer service managers.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Camanche High School
Camanche, IA05-2016
Skills
- Inventory Management
- Labor Relations
- Workflow Optimization
- Customer Service
- Client Relationships
- High-pressure environments
- Quality Assurance
- OSHA regulations compliance
- Safety Procedures
- Preventive Maintenance
Certification
- HIPPA and Customer Service Training: 2016-Present
- Certified Water, Mold and Odor Restoration - IICRC: 2019-2022
- Iowa CORE, 7a, Pest Applicator License - Iowa DOA: 2023-Present
- Illinois Mosquito and General Pest Applicator License - Illinois DOA and DOH: 2023-Present
- Aerial Lift License: 2024-Present
Timeline
Operations Manager
Rentokil-Terminix
01.2023 - 09.2024
Technician
Servpro
10.2022 - 01.2023
PVC Installer
Moxie Solar
05.2022 - 10.2022
Maintenance Mechanic - Lawn Applicator
Quality Care
12.2021 - 05.2022
Crew Chief
Servpro
07.2018 - 10.2021
Sales Associate
Sherwin-Williams
07.2017 - 07.2018
Customer Service Representative
Nationwide Inbound
07.2016 - 08.2017
- HIPPA and Customer Service Training: 2016-Present
- Certified Water, Mold and Odor Restoration - IICRC: 2019-2022
- Iowa CORE, 7a, Pest Applicator License - Iowa DOA: 2023-Present
- Illinois Mosquito and General Pest Applicator License - Illinois DOA and DOH: 2023-Present
- Aerial Lift License: 2024-Present
High School Diploma -
Camanche High School
Similar Profiles
TYQUANDA T. TateTYQUANDA T. Tate
Remote Sr. Customer Service Representative at Terminix RentokilRemote Sr. Customer Service Representative at Terminix Rentokil
Rhye ThomasRhye Thomas
Innovative Technician at Terminix/RentokilInnovative Technician at Terminix/Rentokil
Eric RimillerEric Rimiller
Chief Operating Officer at Rentokil/TerminixChief Operating Officer at Rentokil/Terminix