Devon Bethune
Pasadena,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Job Coach
Valley Light Center
02.2023 - Current
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Collaborated with local employers to identify job opportunities for clients.
Behavior Specialist
Total Programs Sierra Madre
04.2019 - 02.2023
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Maintained accurate and confidential records of assigned students.
- Crafted Behavioral Intervention Plans for individual students.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
Manager's Assistant
Enterprise Car Rental
04.2018 - 04.2019
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Ran errands to support daily needs of management.
- Helped Team accomplished weekly, monthly and yearly sales goals through expert sales strategies.
- Received, inspected and verified vehicles for inventory delivery before storage.
Retail Sales Supervisor
T-Mobile
03.2016 - 02.2018
- Maintaining a 5 Star rating on Google and Yelp at our retail location making us the number 1 Store in customer service in the north valley
- Managing and training my sales team to make sure we make our daily, weekly, and yearly, revenue goals bringing in over $40,000 in revenue monthly
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
Server
Yard House
05.2016 - 05.2017
- Attending to my tables needs and offering menu items that would be tailored to their unique dining experience
- Presenting an upbeat and inviting personality while being readily available and accessible to customer requests
- Maintaining a clean section while helping maintain the dining floor by refilling necessary items to promote optimal efficiency.
Customer Acquisition Specialist
SERVIZ
11.2014 - 04.2016
- Implemented company promotions such as monthly advertising and marketing campaigns that returned a profit of $500K
- Acquire new clients through inbound calling and follow ups and resolve customer complaints effectively
- Setting on average 30 appointments and resolving 20 complaints daily efficiently while maintaining a high level of customer service
- Support program offices in developing strategies, statement of work, cost estimates, and business cases that support acquisition decisions
- Dispatch Home Service professionals while managing their schedule to make sure they are en route to appointment and onsite managing on average 10 – 15 technicians daily.
Education
Bachelor of Science - Journalism and Mass Communications, Graphic Design
MURRAY STATE UNIVERSITY
Murray, KY12.2012
Skills
- Process Transactions
- Sales and Upselling
- Sales expertise
- Professional telephone demeanor
- Creative problem solving
- Retail store support
- Strategic sales knowledge
- Expert at Team building
- Group and individual instruction
- Community Networking
Timeline
Job Coach
Valley Light Center
02.2023 - Current
Behavior Specialist
Total Programs Sierra Madre
04.2019 - 02.2023
Manager's Assistant
Enterprise Car Rental
04.2018 - 04.2019
Server
Yard House
05.2016 - 05.2017
Retail Sales Supervisor
T-Mobile
03.2016 - 02.2018
Customer Acquisition Specialist
SERVIZ
11.2014 - 04.2016
Bachelor of Science - Journalism and Mass Communications, Graphic Design
MURRAY STATE UNIVERSITY
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