Devon Burkett
North Las Vegas,NV
Summary
I am a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I have exceptional skills in inventory management, loss prevention and vendor negotiation. I'm a solid team player with upbeat, energetic and positive attitude.
Overview
8
8
years of professional experience
Work History
Supervisor
Foundever
Las Vegas, NV
09.2023 - 02.2024
- Directed and supervised team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Evaluated and monitored employee productivity and performance through periodic reviews and documented results accordingly as well as offering areas of improvement.
- Collaborated with other departments to coordinate workflow processes between teams.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Area Manager
RC Willey
Las Vegas, NV
08.2021 - 08.2023
- Boosted team morale and overall revenues by creating and implementing sales contests.
- Coordinated with other area managers to develop plans for improving operational efficiency.
- Conferred with technical and administrative staff to devise and implement corrective actions.
- Planned material and equipment needs to drive on-time delivery in concert with project schedule.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Supervised up to 200 employees to ensure optimal productivity.
- Reviewed staffing needs to ensure adequate coverage at all times in the warehouse.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Recognized defective material and reported issues to management.
Line Lead
Amazon
North Las Vegas, NV
03.2020 - 07.2021
- Interfaced with production scheduling to determine shift production schedules.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Separated products according to weight, grade and size of material to produce final product.
- Monitored production line, watching for pile-ups or jams.
- Inspired hard-working and quality-focused production team and maintained discipline through enforcement of company policies.
- Produced quality products by palletizing, packaging and assembling finished items.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Worked closely with Operations Manager to ensure that each assignment was finished ahead of its deadline.
- Interacted with Area Managers at the end of shifts to provide details on all uncompleted tasks.
Retail Sales Associate
Ross Dress for Less
Alpharetta, GA
08.2016 - 12.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Recommended merchandise to customers based on needs and preferences.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
Education
High School Diploma -
Alpharetta High School
Alpharetta, GA2010
Skills
- Area Management
- Teamwork and Collaboration
- Documentation and Reporting
- Onboarding, Orientation, Training and Development
- Microsoft Office (Powerpoint, Excel, Word)
- Prioritization and Time Management
- Organizing and Categorizing
- Technical Proficiency
- Scheduling and Coordinating
- Training and mentoring
- Problem Resolution
- Managing Operations and Efficiency
- Process Monitoring and Improvement
- Customer Service
Timeline
Supervisor
Foundever
09.2023 - 02.2024
Area Manager
RC Willey
08.2021 - 08.2023
Line Lead
Amazon
03.2020 - 07.2021
Retail Sales Associate
Ross Dress for Less
08.2016 - 12.2019
High School Diploma -
Alpharetta High School