Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic
Devon Burnett MBA

Devon Burnett MBA

Summary

Experienced Hospital Administrator with extensive expertise in healthcare management, strategic planning, and regulatory compliance. Demonstrated strengths in leadership and a profound understanding of hospital operations, driving quality improvement and cost-effectiveness. Proven track record in managing multidisciplinary teams, streamlining administrative processes, and introducing innovative healthcare solutions to enhance patient satisfaction. Skilled Project Manager committed to identifying and cultivating team members' skills and talents, implementing continuous improvements, and maintaining precise project budgets. Focused and driven team player adept at leading multiple simultaneous projects using proven project management tools.

Overview

12
12
years of professional experience

Work History

Sr. Technical Project Manager

UC Davis Health System – Value Realization Office
10.2023 - Current
  • Led technology initiatives in both the outpatient clinic and hospital settings to transform patient care and optimize pharmacy operations and perioperative services with innovative IT solutions, supporting improved patient outcomes, operational efficiency, and revenue generation
  • Led the utilization of effective and appropriate project management processes, practices, and tools in the development and implementation of projects
  • Design and evaluate processes to improve patient care and operational efficiency
  • Develop thorough action plans and ensure project members are clear on roles/assignments
  • Provide direct project management for multiple concurrent projects that are complex in nature and medium to large in terms of size, scope, budget, and impact
  • Provide feedback, advice, and coaching to executive sponsors, colleagues, and project leadership on project team members’ participation, effectiveness, and follow-through to ensure working relationships and project success
  • Manage the financial aspects of IT healthcare projects, aligning budgets and resource allocation with UC Davis Health System’s strategic goals to enhance care quality and cost-efficiency
  • Recruit and mentor cross-functional teams of 10-20 members, ensuring adherence to timelines and budgets
  • Collaborate with physician leaders and other healthcare providers to identify and track appropriate project metrics that support patient care standards
  • Oversee the project team's execution of action items and tasks and manage the deployment of critical healthcare technologies such as clinical information systems and electronic health records, ensuring the health system remains at the forefront of innovation
  • This investment in technology leads to improved data accuracy, better decision-making, and, ultimately, better patient outcomes
  • Identify and manage risks associated with IT healthcare projects, developing mitigation strategies to ensure project success and minimize potential disruptions to patient care and operational efficiency.

Business Analyst

UC Davis Health (via Apex staffing)
05.2023 - 09.2023
  • Provided assistance to the Project Manager on hospital-based healthcare technology projects.
  • Drafted the project charter, project timeline, communication plan, resource plan, RACI Matrix, and other key project documents
  • Managed financial aspects of IT healthcare projects, aligning budgeting and resource allocation with UC Davis Health System’s strategic goals, leading to enhanced care quality and increased cost-efficiency
  • Documented meeting notes and facilitated meetings with cross-functional teams to ensure seamless project execution, meeting health system strategic objectives
  • This interdisciplinary approach fosters collaboration, innovation, and alignment across departments, leading to a more cohesive and effective healthcare delivery system
  • Guided an infection disease prevention strategic initiative via a partnership with an organization that leverages AI to analyze surgical procedure data, central line data, urinary catheter data, and ventilator data in the medical claim to identify patterns of hospital-acquired infections (HAIs) quickly and to improve outcomes
  • This strategic thinking and innovative approach should assure hiring managers of my ability to guide healthcare innovation.

Healthcare Innovation Subject Matter Expert

Emeritus in partnership with Emory University
12.2022 - 08.2023
  • Constructed a targeted curriculum and assessment suite, empowering a diverse range of professionals, including CMOs and COOs, to pioneer transformation within the healthcare industry
  • Facilitated the mastery of innovation frameworks, enabling healthcare professionals in clinical settings and sectors like biotech to effectively meet evolving industry challenges
  • Ideated and created all the healthcare focused content for 'Innovating Healthcare: A Strategic Approach,' an influential program now integral to Emory University's offerings, designed to empower healthcare leaders and professionals in mastering innovation processes.

Government Healthcare Financial Consultant

Mercer
02.2022 - 07.2023
  • Facilitate meetings between State Medicaid leaders and health plan executives to evaluate financial and operational concerns unique to operating D-SNPs, Medicare Advantage, and Medi-Cal plans in various metropolitan and rural areas under COHS, COHS expansion, GMC, and two-plan Managed Care models
  • Oversaw and supervised an analyst in building financial models for developing capitation rates for Managed Medi-Cal plans
  • These rates were necessary for the implementation of the CALAIM initiative within Medi-Cal programs
  • Spearheaded the design of a new Mercer service line of hospital consulting in response to APL 21-009
  • The framework was designed to support increased adoption and utilization of CMS SDOH Z codes in the claims for capturing Social Determinants of Health in a more quantifiable manner—a testament to policy-driven service development.

Program Implementation Consultant (Cost of Healthcare)

Blue Shield of CA
08.2020 - 02.2022
  • Implemented PMI and Agile methodologies, orchestrating sessions with executive stakeholders that utilized performance metrics and data-driven benchmarks to steer projects toward substantial cost-saving targets
  • Analyzed DRG, HCPCS codes, and ICD-10 to identify trends and develop program and cost-saving business cases, resulting in optimized healthcare service delivery and improved financial outcomes
  • Provided feedback, advice, and coaching to executive sponsors, colleagues, and project leadership on project team members' participation, effectiveness, and follow-through to ensure working relationships and project success
  • Partnered with executive leadership to manage a diverse healthcare savings portfolio, utilizing complex data analytics to drive strategic initiatives and report on $10 million in annual savings
  • This showcases my adeptness in leveraging quantitative insights for high-level decision-making, instilling confidence in recruiters about my financial management skills.

Program Manager, Special Projects

Health Net of California/Centene Corporation
11.2017 - 07.2020
  • Appointed by the Vice President of Medical Management to lead interdepartmental 5-8 directors to develop a statewide population health strategic plan for 3 million members under DHCS and CMS guidelines, securing NCQA accreditation and driving impactful healthcare delivery
  • Support the VP of Medical Management in analyzing HEDIS and claims data to develop business cases to validate the development of new Medical Management Programs for Medicaid, Medicare (D-SNP), and Commercial
  • Developed and monitored project budgets, implementing strategies to reduce costs and enhance care quality
  • Project managed shared risk and integrated care model negotiations with Hill Physicians and Affinity medical groups, advancing collaborative and efficient healthcare delivery systems
  • Leads the utilization of effective project management processes and techniques in the implementation of projects
  • Designed and evaluated processes to improve patient care and operational efficiency
  • Steered a strategic shift toward patient-centric care and championed a lean process improvement via a pivotal Kaizen event
  • This project enhanced RN case manager efficiency by increasing caseload capacity by 20%, culminating in an estimated $12 million in annual cost savings—a testament to advancing sustainable healthcare.

Clinic Manager Pulmonary/Immunology (Interim)

UCSF Health System
01.2017 - 11.2017
  • Supervised a team of 6-9 employees
  • Managed outpatient clinic operations, ensuring adherence to Joint Commission standards.
  • Facilitated daily morning huddles to ensure adequate staffing, and managed schedules and physician call outs
  • Oversaw patient flow to minimize wait times and ensure efficient care delivery
  • Engaged patients and discussed patient care concerns or grievances to support strong patient satisfaction
  • Consulted HR Labor contract SMEs to ensure a positive and productive relationship with labor unions
  • Facilitated strategic planning efforts to improve the department's performance and service delivery continuously
  • Reviewed and managed daily expenditures, ensuring adherence to the budget
  • Implemented cost-saving strategies, such as Kanban and 5s systems, without compromising care quality
  • Conducted performance reviews, provided regular feedback, and implemented development plans for staff
  • As a transformative leader, I identified and capitalized on the opportunity to streamline front desk operations by redirecting calls to the MyChart Patient Portal, increasing its utilization by 15%
  • My strategic use of A3 and lean methodologies to reimagine patient engagement resulted in a remarkable $100K annual labor cost saving and a 30% surge in operational efficiency.

Administrative Officer III (Administrative Fellow)

UCSF Health System
07.2016 - 11.2017
  • Ideated and designed strategic solution for Executive leaders to achieve financial and clinical goals, crafted and won approval for efficient work processes from senior leaders
  • Championed a pioneering partnership with Lyft to revolutionize transport for Medi-Cal patients at UCSF Benioff Children’s Hospital and throughout the UCSF Health enterprise, dramatically improving discharge efficiency and decreasing bottleneck in the ER to hospital Admission process
  • Led the development of the UCSF Benioff Children's Hospital Pediatric Heart transplant program business plan, ensuring Joint Commission, DHCS, UNOS, and CMS compliance
  • Served as the Hospital Administrator On-Call hours, responsible for managing any urgent/emergent critical operational issue impacting patient safety and legal liability
  • Leverage clinic SMEs and decisions, indicative of strong leadership in crises
  • Designed and implemented best practices for project management and Lean Process improvement.

Oncology Project Manager (contract role)

Health Employee Labor Pool – Sutter Medical Foundation
01.2016 - 07.2016
  • Executed initiatives in compliance with the Institute for Medical Quality (IMQ) standards to maintain accreditation
  • Implemented and maintained Kanban and 5S methodologies across four oncology clinics, enhancing organizational efficiency and patient service quality
  • Partnered with the regional and operating unit project sponsors, project stakeholders, and project coordinators to define the scope of work, objectives, deliverables, and time frames of implementation projects; supported targeted implementation efforts through project management best practices.

Hospitalist Program Coordinator (contract role)

Health Employee Labor Pool – Sutter Medical Foundation
11.2015 - 01.2016
  • Reported to the SMF Hospitalist Program Regional Manager
  • Accountable for clinical and administrative reporting of the hospitalist program
  • Coordinated staffing for 60 hospitalists across four hospitals (Sutter Medical Center Sacramento, Sutter Roseville Medical Center, Sutter Auburn Faith Hospital, and Sutter Davis Hospital)
  • Processed death certificates, reviewed discharge instructions with patients and PCPs, processed pharmacy prescription requests, communicated with insurance companies, and coordinated department meetings
  • Led an overhaul of oncology service workflows and examination spaces to enhance patient care efficiency greatly and drove the implementation and training of Epic Beacon, standardizing chemotherapy services across clinics.

Production Operations Manager Trainee

Mission Linen Supply
01.2015 - 06.2015
  • Maintained production workflow by applying Lean Six Sigma concepts to prevent high washroom turn times, low poundage processing, and inefficient scheduling of tumblers and ironers within OSHA safety requirements
  • Consulted HR Labor contract SMEs to work effectively with labor unions
  • Conducted safety training sessions, including lifting, lock-out tag-out, and task-specific training
  • Controlled costs of materials, direct/indirect labor, and equipment according to budget
  • As a Production Manager Trainee, oversaw a staff of 55-65 employees, enhancing operational efficiency and enforcing OSHA-compliant safety protocols, significantly reducing incidents in an industrial laundry facility.

Residency Program Coordinator

UC Davis Health System - Dept of Anesthesiology and Pain Medicine
11.2013 - 01.2015
  • Program managed 42 resident physicians and maintained program compliance with ACGME requirements
  • Independently prepared, coordinated, and organized all aspects of the national residency recruitment process for approximately 350 prospective residency applicants annually; submitted rank lists to the NRMP
  • Supported the Program Director in implementing new processes for resident evaluations
  • Led ACGME Case Log oversight and ERAS recruitment, efficiently processing 350+ resident applications yearly
  • Also, streamlined recruitment and NRMP ranking and ensured compliance for 42 Residents and 55 Faculty members.

Patient Service Representative

UCSF Health System
08.2012 - 11.2013
  • Registered and scheduled appointments using Epic Cadence and Prelude, submitted prescription refills and obtained referrals or insurance authorizations for HMO, PPO, POS, and various government insurance
  • Efficiently handled 50-70 calls daily inbound calls daily, averaging 3-7 minutes to call resolution
  • Consistently ranked in the top 5 out of 50 for highest positive patient experience comments for three consecutive months with the Ambulatory Center team of patient service representatives.

Education

Master of Business Administration - Business Administration And Management

Western Governors University
01.2016

Bachelor of Arts – Business -

Marygrove College
01.2009

Skills

  • Hospital (inpatient) Policy and Procedure Development and Operations
  • Outpatient Clinic Policy and Procedure Development Operations
  • Health Plan (Payor) /Medical Group shared risk program Administration
  • Program/Agile Project Management (Daily Stand ups, Kanban Boards, Sprints Planning)
  • Labor relations, employee safety, and risk management
  • Staff and Team Influence, Engagement, Management, and Oversight
  • Servant Leadership Experience
  • Process improvement (A3 thinking, Kanban, Value Stream Mapping, Root Cause Analysis)
  • Healthcare Regulatory Compliance (CMS, DHCS, NCQA, IMQ, Joint Commission)
  • Physician and Clinical staff engagement

Affiliations

  • American College of Healthcare Executives Career Mentor
  • National Association of Healthcare Access Management Member
  • Nor-Cal FDC Small Business Loan Committee Member

References

References available upon request.

Timeline

Sr. Technical Project Manager

UC Davis Health System – Value Realization Office
10.2023 - Current

Business Analyst

UC Davis Health (via Apex staffing)
05.2023 - 09.2023

Healthcare Innovation Subject Matter Expert

Emeritus in partnership with Emory University
12.2022 - 08.2023

Government Healthcare Financial Consultant

Mercer
02.2022 - 07.2023

Program Implementation Consultant (Cost of Healthcare)

Blue Shield of CA
08.2020 - 02.2022

Program Manager, Special Projects

Health Net of California/Centene Corporation
11.2017 - 07.2020

Clinic Manager Pulmonary/Immunology (Interim)

UCSF Health System
01.2017 - 11.2017

Administrative Officer III (Administrative Fellow)

UCSF Health System
07.2016 - 11.2017

Oncology Project Manager (contract role)

Health Employee Labor Pool – Sutter Medical Foundation
01.2016 - 07.2016

Hospitalist Program Coordinator (contract role)

Health Employee Labor Pool – Sutter Medical Foundation
11.2015 - 01.2016

Production Operations Manager Trainee

Mission Linen Supply
01.2015 - 06.2015

Residency Program Coordinator

UC Davis Health System - Dept of Anesthesiology and Pain Medicine
11.2013 - 01.2015

Patient Service Representative

UCSF Health System
08.2012 - 11.2013

Master of Business Administration - Business Administration And Management

Western Governors University

Bachelor of Arts – Business -

Marygrove College
Devon Burnett MBA