Summary
Overview
Work History
Education
Skills
Timeline
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Devon Coker

Bonney Lake,WA

Summary

Dynamic leader with proven expertise in team management and customer service, honed at AmbrosiaQSR and Mobil Gas Station. Excelled in staff training, enhancing team performance, and fostering brand loyalty through exceptional service. Skilled in compliance management and maintaining high standards of cleanliness and safety. Demonstrated ability to improve financial transaction accuracy and resolve customer complaints efficiently, ensuring high levels of satisfaction.

Overview

6
6
years of professional experience

Work History

Shift Leader Manager

AmbrosiaQSR
04.2019 - Current
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
  • Exercised composure under pressure and in escalated customer service scenarios.

Gas Station Attendant

Mobil Gas Station
06.2023 - 09.2024
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Maintained inventory of all saleable items.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.

Education

No Degree -

White River Highschool
Buckley, WA

Skills

  • Staff scheduling
  • Cleaning and sanitation
  • Industry expertise
  • Customer service and assistance
  • Workplace safety
  • Team management
  • Employee training
  • Compliance management
  • Punctual and reliable
  • Opening and closing procedures
  • Staff training and onboarding
  • Schedule management
  • Tech-Savvy

Timeline

Gas Station Attendant

Mobil Gas Station
06.2023 - 09.2024

Shift Leader Manager

AmbrosiaQSR
04.2019 - Current

No Degree -

White River Highschool

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Devon Coker