Devon Cole-Tucker

· Recommended process improvements to continually identify, analyze and fix constraints and challenges.

· Queried databases for information needed for report processing.

· Validated results and performed quality assurance to assess accuracy of data.

· Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.

· Helped meet changing demands by recommending improvements to business systems or procedures.

· Generated reports detailing findings and recommendations.

· Provided training to multiple new teammates along with ongoing support.

· Works efficiently with precise accuracy.

· Actively engage and mediate in team and cross-company meetings.

• Manage business and personal accounts, meeting account holder expectations while maintaining client financial safety and organizational compliance
• Acting backup Branch Supervisor providing branch manager operation to include transaction approvals, branch reporting, corporate escalations, and client de-escalations
• Identify and convey potential fraud instances per corporate standards and guidelines
• Provide new and existing employee training and support
• Perform teller duties, process daily reports, meet and exceed sales referral goals, manage cash reconciliation
• Collect, review and report on financial activities and customer interactions and trends
• Create and maintain relationships with leaders and peers to identify and discuss areas of concern and improvement.

• Team trainer responsible for new and existing team onboarding and training
• Demonstrated excellent teamwork by working with many team members to successfully serve clients quickly with high quality
• Set positive example for team members by providing high-quality, efficient service.
• Taught new team members correct procedures for all areas of operations.
• Greeted customers with smile and provided friendly service to professionally handle every need.
• Maintained current knowledge of all team position requirements.
• Twice awarded Partner of the Quarter

• Greeted customers and helped with product questions, selections, and purchases.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Answered questions about store policies and addressed customer concerns.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.