Devon Creque
Jamaica
Summary
Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Claires Stores Inc
10.2024 - 04.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized displays and inventory levels to ensure product availability.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Contributed to loss prevention efforts by monitoring merchandise and reporting suspicious activity.
- Adapted quickly to changing store needs, including seasonal promotions and layout changes.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Sales Associate
Moorenkos
08.2023 - 06.2024
- Provided exceptional customer service by accurately taking orders and addressing inquiries.
- Maintained cleanliness and organization of serving area, ensuring compliance with health standards.
- Assisted in training new staff on product knowledge and efficient serving techniques.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Monitored stock levels and restocked supplies as needed to ensure uninterrupted operations.
- Implemented feedback from customers to improve product offerings and service delivery.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Processed sales transactions for cash, debit, and credit purchases.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Replenished serving stations with fresh food and cleaned up spills.
- Completed milkshakes and ice cream desserts for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Developed loyal customer base through personalized service and remembering regulars' preferences.
Education
High School Diploma -
Dunbar High School
Washington, DC06.2025
Skills
- Customer Service
- Excellent People Skills
- Adapt to Diverse Groups
- Time Management
- Cash Register Operation
- Online Systems
- Multitasking Strengths
- Stocking and Replenishing
- Conflict Resolution
- Teamwork and Collaboration
Awards
Honor Student, Awarded Top 10 Academics in Grade
Timeline
Retail Sales Associate
Claires Stores Inc
10.2024 - 04.2025
Sales Associate
Moorenkos
08.2023 - 06.2024
High School Diploma -
Dunbar High School
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