Devon Crews
Denver,CO
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
11
11
years of professional experience
Work History
Service Technician
All Copy Products
Denver, CO
09.2022 - 03.2024
- Installed new systems according to manufacturer specifications.
- Tested repaired items to ensure functionality before returning them to customers.
- Communicated with vendors regarding supply orders and delivery timelines.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Provided technical support to customers over the phone and in person.
- Conducted preventive maintenance on a variety of machines and systems.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Provided training on the safe usage of equipment when needed.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Resolved software-related issues by troubleshooting programs and applications.
- Inspected equipment for proper operation and safety hazards prior to use.
General Manager
Regal Cinemas
Joplin, MO
06.2013 - 05.2022
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Some College (No Degree) - Electrical Engineering
University of Missouri - Columbia
Columbia, MOSkills
- Regulatory Compliance
- Technical Support
- Customer Service
- Preventive Maintenance
- Project Management
- Schedule Management
- Staff Supervision
- Expense Control
- Vendor Sourcing
- P&L Management
- Loss Prevention
- Recruitment
- Leadership and team building
- Quality Assurance
Timeline
Service Technician
All Copy Products
09.2022 - 03.2024
General Manager
Regal Cinemas
06.2013 - 05.2022
Some College (No Degree) - Electrical Engineering
University of Missouri - Columbia
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