Devon Crowe
Beeville,TX
Summary
Adept at driving customer satisfaction and streamlining operations, I boosted sales and enhanced service quality at Southern Tire Mart through expert relationship building and effective inventory control. With a knack for office management and a strong foundation in MS Office, my leadership significantly improved team efficiency and client relations. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Office Manager
Southern Tire Mart
2019.09 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Assisted in training new hires on store policies, procedures, and best practices for counter sales success.
- Increased customer satisfaction by providing efficient and knowledgeable service in counter sales.
- Provided exceptional customer service while handling high volumes of inquiries via phone, email, or in-person interactions at the sales counter.
- Boosted sales by developing and maintaining strong relationships with clients, understanding their needs, and offering tailored solutions for their vehicles.
- Collaborated with the sales team to identify opportunities for account growth and expansion.
Customer Service Manager
Love's Travel Stops & Country Stores Inc.
2017.03 - 2019.09
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Delivered outstanding service, addressing client concerns promptly and professionally.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
- Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
Deli Clerk
Publix
2016.04 - 2016.12
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
Cook
Zaxby's Chicken Fingers & Buffalo Wings
2014.05 - 2016.04
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Communicated closely with servers to fully understand special orders for customers.
Dishwasher/Utility Clerk
Nothing Bundt Cakes
2013.12 - 2014.05
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Education
MBA - Human Resources
Southern New Hampshire University
Online07.2025
BBA - Business Management
Southern New Hampshire University
Online04.2023
Skills
- Customer Service
- Office Management
- Organizational Skills
- Sales strategy development
- Customer Relations
- Billing
- Relationship Building
- Inventory Control
- Employee Training
- MS Office
- Computer Skills
- Customer Relationship Management
Certification
- Certified Commercial Vehicle Inspector, Texas Department of Public Safety - February 2024
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Office Manager
Southern Tire Mart
2019.09 - Current
Customer Service Manager
Love's Travel Stops & Country Stores Inc.
2017.03 - 2019.09
Deli Clerk
Publix
2016.04 - 2016.12
Cook
Zaxby's Chicken Fingers & Buffalo Wings
2014.05 - 2016.04
Dishwasher/Utility Clerk
Nothing Bundt Cakes
2013.12 - 2014.05
MBA - Human Resources
Southern New Hampshire University
BBA - Business Management
Southern New Hampshire University
- Certified Commercial Vehicle Inspector, Texas Department of Public Safety - February 2024
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