Devon Daulton
Melbourne,FL
Summary
Knowledgeable patient representative offering demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries, and service questions to meet patients' access needs and mitigate issues related to care. Well-versed in documentation, organization, and fostering interpersonal relationships. Committed to enhancing team collaboration and optimizing project outcomes through strategic planning and innovative solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Healthcare Advocate & Caregiver
Self-Employed
Melbourne/Sebastian, FL
10.2021 - Current
- Coordinate comprehensive healthcare advocacy services, analyzing patient needs and implementing strategic care plans while maintaining detailed documentation and assessment protocols
- Partner with healthcare professionals and outside experts to optimize patient care outcomes, facilitating clinical trial access and coordinating multi-disciplinary treatment approaches
- Manage end-to-end patient care logistics including medication schedules, appointments, and insurance communications while maintaining thorough documentation systems
- Drive patient care excellence through systematic goal tracking and quarterly progress evaluations, implementing data-driven adjustments to enhance treatment efficacy
- Deliver personalized advocacy services, ensuring seamless coordination between healthcare providers, families, and support services while maintaining patient dignity
Early Intervention Specialist
Le Bonheur Children’s Hospital
Memphis, TN
08.2019 - 10.2021
- Leveraged AEPS assessment protocols to develop data-driven intervention strategies for 30+ patients, monitoring progress metrics and adapting care plans for optimal outcomes
- Led interdisciplinary team meetings to optimize patient care plans, fostering effective communication across medical departments
- Maintained meticulous clinical documentation and state-mandated paperwork while ensuring adherence to doctor's orders and regulatory requirements
- Successfully resolved interdepartmental conflicts and streamlined communication channels, enhancing overall care delivery efficiency
- Built strong relationships with patients and families while coordinating comprehensive care strategies, ensuring personalized support and consistent communication
Scheduling Admin/Customer Service
Studio LaRue
Memphis, TN
08.2016 - 07.2017
- Streamlined appointment scheduling and inventory management while serving as primary client liaison, implementing efficient booking systems and resolving customer concerns
- Facilitated seamless communication between clients and service providers while maintaining detailed scheduling records and inventory controls
- Optimized front desk operations through integrated software solutions, enhancing customer experience and reducing scheduling conflicts
- Managed diverse client relationships while coordinating with management to resolve complex service issues and maintain high satisfaction rates
Program Advisor
Institute of Reading Development
- Company Overview: Remote
- Implemented consultative sales approach to match educational programs with client needs, driving program enrollment and participant satisfaction
- Analyzed client requirements and delivered tailored reading program recommendations while maintaining high conversion rates
- Cultivated strong relationships with prospective students and parents through needs assessment and personalized educational guidance
- Orchestrated seamless program placements by coordinating scheduling, logistics, and documentation while ensuring compliance standards
- Streamlined client onboarding processes through effective multi-system management, reducing enrollment completion time while maintaining quality standards
- Optimized program scheduling and documentation workflows while ensuring strict compliance with educational standards and guidelines
- Remote
Education
Bachelor of Science - Psychology
University of Memphis
Memphis, TNMaster of Science - Early Childhood Education
Florida International University
Miami, FLSkills
- Project Management
- Regulatory Compliance
- MS Office
- Leadership
- Communication
- Problem-Solving
- Client Relations
- Time management
- Data Entry & Analysis
- Process Monitoring
- Conflict resolution
- Documentation
Certification
- ITIL v4 Certification, People Cert
- Certified Associate in Project Management, PMI
Publications
Review of 'For White folks who Teach in the Hood…and the rest of y'all too: Reality Pedagogy in Urban Education', Christopher Emdin, National Association of Special Education Teachers, 07/01/18
Timeline
Healthcare Advocate & Caregiver
Self-Employed
10.2021 - Current
Early Intervention Specialist
Le Bonheur Children’s Hospital
08.2019 - 10.2021
Scheduling Admin/Customer Service
Studio LaRue
08.2016 - 07.2017
Program Advisor
Institute of Reading Development
Bachelor of Science - Psychology
University of Memphis
Master of Science - Early Childhood Education
Florida International University
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