Summary
Overview
Work History
Education
Skills
Timeline
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Devon Davis

Customer Engineer
Davenport,FL

Summary

Professional with strong technical expertise in customer-facing roles. Proven ability to diagnose and resolve complex issues, ensuring optimal performance and customer satisfaction. Strong focus on team collaboration, adaptability, and delivering impactful results. Skilled in troubleshooting, system analysis, and implementing efficient solutions. Reliable and prepared to contribute effectively in dynamic environments.

Experienced with technical support and troubleshooting in customer engineering. Utilizes effective problem-solving skills to enhance user satisfaction and operational efficiency. Knowledge of customer interaction and technical issue resolution.

Overview

8
8
years of professional experience

Work History

Customer Engineer II

NCR
04.2020 - Current
  • Troubleshooting customer inquiries and technical issues to enhance user experience and restore functionality to downed devices.
  • Collaborated with cross-functional teams to provide timely solutions for product-related concerns.
  • Provided feedback on recurring issues to improve product functionality and user satisfaction.
  • Developed expertise in various product lines through continuous learning initiatives, contributing to the team''s overall growth as subject-matter experts.

Shift Manager

Chipotle
08.2019 - 04.2020
  • Led team of employees to optimize daily operations and improve service quality.
  • Trained and mentored new staff on operational procedures and customer service standards.
  • Implemented inventory management techniques to enhance stock accuracy and reduce waste.
  • Coordinated staff schedules to ensure adequate coverage during peak hours, improving workflow efficiency.

Property Claims Adjuster

USAA
09.2017 - 08.2019
  • Evaluated property claims to determine validity and appropriate compensation based on policy coverage.
  • Collaborated with legal and underwriting teams to resolve complex claim issues efficiently.
  • Trained junior adjusters on best practices for claims assessment and customer interaction techniques.
  • Analyzed trends in claims data to identify potential fraud or risks affecting the organization's bottom line.
  • Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.

Education

High School Diploma -

Lakeland Senior High School
Lakeland, FL
05-2011

Skills

  • Customer support
  • Software installation
  • Incident management
  • Repair work
  • Security protocols
  • Troubleshooting and diagnosis
  • Root-cause analysis
  • Attention to detail
  • Problem-solving abilities

Timeline

Customer Engineer II

NCR
04.2020 - Current

Shift Manager

Chipotle
08.2019 - 04.2020

Property Claims Adjuster

USAA
09.2017 - 08.2019

High School Diploma -

Lakeland Senior High School

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Devon DavisCustomer Engineer