Devon Dickerson
Columbus,OH
Summary
High-energy professional successful at working with all departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cleaning Crew Leader
Ellis Cleaning LLC
Columbus , Ohio
07.2016 - Current
- Supervised daily activities of the cleaning team members to ensure efficiency.
- Maintained inventory of materials and supplies needed for cleaning activities.
- Inspected work areas for cleanliness, safety hazards and compliance with regulations.
- Recruited, interviewed and hired new personnel as needed for the cleaning crew.
- Adhered strictly to OSHA guidelines when it came to using hazardous materials.
- Identified cost-saving measures that could be implemented in order reduce operational expenses.
- Resolved customer complaints promptly in a professional manner.
- Assigned tasks to cleaning crew members and monitored their progress.
- Assisted in developing strategies for improving efficiency within the department.
- Resolved customer complaints regarding cleaning services in a professional manner.
Logistics Coordinator
Primetime Delivery and Warehouse
Columbus, Ohio
02.2023 - 06.2024
- Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Developed strategies to optimize stock levels while ensuring availability when needed.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Monitored compliance with safety regulations and quality standards during transport operations.
- Ensured accurate completion of customs documents for international shipments as required by law.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Provided support in negotiating contracts with third-party providers regarding rates, services offered.
- Oversaw loading and unloading activities at warehouses and distribution centers.
- Implemented new technologies such as GPS tracking software for increased efficiency in logistics operations.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Analyzed logistics performance data to identify trends and areas for improvement.
- Utilized logistics software to optimize supply chain processes and improve efficiency.
- Coordinated with customs brokers to ensure smooth and compliant international shipments.
- Developed and implemented efficient routing strategies to minimize delivery times and costs.
- Assisted in the development of logistics strategies to support business growth and expansion.
Store Manager
Karl road market
Columbus , Ohio
04.2020 - 01.2023
- Developed relationships with suppliers to negotiate better prices.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
- Implemented efficient systems for tracking stock movement.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated POS system with new products and promotional offers.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Education
High School Diploma -
Athens High School
The Plains, OH06-2007
Skills
- Teamwork
- Department coordination
- Staff Scheduling
- Customer Relationship Management
- Workload prioritization
- Expense Tracking
- Staff Training and Development
- Customer service-focused
- Performance Improvements
- Calm Under Pressure
- Friendly, Positive Attitude
Certification
- High school diploma
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Logistics Coordinator
Primetime Delivery and Warehouse
02.2023 - 06.2024
Store Manager
Karl road market
04.2020 - 01.2023
Cleaning Crew Leader
Ellis Cleaning LLC
07.2016 - Current
High School Diploma -
Athens High School