Summary
Overview
Work History
Education
Skills
Timeline
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Devon Dijan

MASSAPEQUA PARK,NY

Summary

Dynamic quality control director and skilled guitar luthier with a proven track record at BeeZee Inc. Expert in quality assurance and effective communication, successfully developed systems to enhance inspection processes. Adept at managing vendor relationships and ensuring customer satisfaction through meticulous attention to detail and project management expertise.

Experienced with quality control principles and practices, ensuring compliance with industry standards. Utilizes analytical skills to identify and resolve quality issues effectively. Track record of leading teams and implementing process improvements to enhance product quality.

Overview

8
8
years of professional experience

Work History

Director of Quality Control / Guitar Luthier

BeeZee Inc
08.2022 - 05.2025
  • Managed quality control and return authorizations back to vendors for defective stock.
  • Inspected every instrument that was received into stock for any defects or issues that would otherwise be sent back for said defects or fixed to keep the stock.
  • Developed a spreadsheet to organize information between inspections all the way to return authorizations.
  • Organized communication between our business and the vendors to negotiate defective stock for return authorization requests.
  • In store guitar repair technician where I would adjust guitars to a proper set up, and did heavy repair including sanding, filing, and soldering.
  • In store repairs were also documented in the same quality control spreadsheet to organize work efficiency and repair descriptions.

Sales Associate

Sam Ash Music
12.2019 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Copy Center Associate

Staples
06.2017 - 12.2019
  • Created customized options and solutions to meet customer unique copy and printing needs.
  • Performed regular maintenance to keep equipment in optimal working condition.
  • Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Entered customer orders in POS register system and created invoices to collect accurate payment.

Education

Bachelor of Science - Business Administration

SUNY, Farmingdale
Farmingdale, NY
05-2022

Skills

  • Customer satisfaction focus
  • Risk assessment capabilities
  • Effective communication
  • Quality assurance expertise
  • Time management mastery
  • Quality management systems
  • Project management experience
  • Experience using spreadsheets
  • Experienced with Excel, Google Apps, Neural DSP Quad Cortex, Kemper Profiler, Logic Pro, ProTools, ERP Systems, Salesforce, Shopify, Square, and ShopFlow
  • Experienced guitar luthier

Timeline

Director of Quality Control / Guitar Luthier

BeeZee Inc
08.2022 - 05.2025

Sales Associate

Sam Ash Music
12.2019 - 08.2022

Copy Center Associate

Staples
06.2017 - 12.2019

Bachelor of Science - Business Administration

SUNY, Farmingdale

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Devon Dijan