Devon Dingess
Rittman,OH
Summary
Personable and successful supervisor with a strong ability to adapt to change and new technology in the workplace. Maintains a polite and professional demeanor while consistently demonstrating a strong work ethic and adherence to company policies and procedures. Passionate about promoting lasting customer satisfaction through top-notch service and unparalleled support. Eager to continue expanding sales knowledge and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Install Technician
Schar Heating And Cooling
08.2021 - Current
- Educate customers on procedures and available options while ensuring that excellent customer service is provided.
- Develop and maintain courteous and effective working relationships with members inside and outside the organization.
- Continuously update knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients.
- Contribute to sales growth by upselling products and services based on individual customer requirements.
- Maintain detailed records of customer interactions and work activities, ensuring proper follow-up and resolution of issues.
- Enhance team productivity and performance with strong leadership skills and clear communication of expectations.
- Keep leadership up-to-date on current issues and proposed recommendations.
- Gained strong leadership skills by managing projects from start to finish.
Assembly Technician
Will-Burt
03.2018 - 08.2021
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Provided tours of facility to stockholders and customers.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
- Used Excel for data entry to record inspection results.
- Inspected completed missile defense canisters for functionality and quality, alerting management of repeat issues and seeking out root causes.
Lead Furnace Operator
LUK Inc.
02.2017 - 03.2018
- Served customers in friendly, efficient manner following outlined steps of service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Documented daily activities efficiently and accurately with company logs.
- Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
Shift Manager
Blue Beacon Truck Wash
06.2014 - 02.2018
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours and inventory movements using excel.
- Kept employees operating productively and working on task to meet business and customer needs.
- Utilized communication skills to enhance customer experience and add value to each interaction.
- Exercised composure under pressure and in escalated customer service scenarios.
- Implemented effective sales techniques to increase revenue and meet sales targets consistently.
- Provided knowledgeable assistance about products and services offered, increasing upselling opportunities.
Education
Some College (No Degree) - Criminal Justice
Walsh University
Canton, OHHigh School Diploma -
Rittman High School
Rittman, OH05.2013
Skills
- Customer Service
- Written and Oral Communication
- Flexibility and Willingness to Adapt
- Training and mentoring
- Attention to Detail
- Team Building
- Sales familiarity
- Computer skills
Timeline
Install Technician
Schar Heating And Cooling
08.2021 - Current
Assembly Technician
Will-Burt
03.2018 - 08.2021
Lead Furnace Operator
LUK Inc.
02.2017 - 03.2018
Shift Manager
Blue Beacon Truck Wash
06.2014 - 02.2018
Some College (No Degree) - Criminal Justice
Walsh University
High School Diploma -
Rittman High School
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