Summary
Overview
Work History
Education
Skills
Honors and Awards
Software
Timeline
Generic

Marquel Hayes

Durham,NC

Summary

Attentive, diligent and personable student support professional with exceptional verbal and written communication skills. Excited to provide excellence as a Systems Specialist.

Overview

9
9
years of professional experience

Work History

Tuition Coordinator

University Of Maryland Global Campus
01.2023 - Current
  • Leverage expertise in Title IV regulations, state, and University of Maryland scholarships to educate and tailor student information, ensuring students' long-term success.
  • Document and monitor over 50 student interactions daily using Salesforce CRM, including creating and closing actions to address funding status, document requirements, overdue balances, and payment processing via phone, email, chat, and other methods.
  • Develop and maintain financial enrollment timelines based on aid eligibility, military assistance, veteran benefits, tuition remission, and payment plans.
  • Specialize in Amazon and Guild partnerships, collaborating with UMGC's Corporate Learning Solutions team.

Financial Customer Service Representative

Empower Retirement
06.2022 - Current
  • Providing excellent service within high volume call center for more than 50 participants daily.
  • Improving customer satisfaction by successfully educating participants on their retirement plan policies and procedures.
  • Administering contribution changes, withdrawals, loans and financial hardship support.
  • Completing website troubleshooting including website and mobile app registration and enrollment issues, account linking, and post login errors.

Junior Bookkeeper

W&T Travel Services, LLC
08.2017 - 05.2022
  • Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices for 5 federal contracts, 3 major bank accounts and one factoring company monthly.
  • Worked with the finance manager to prepare financial documents and reports.
  • Prepared and organized all financial records into QuickBooks database with complete accuracy.
  • Coordinated with Human Resources to interview and hire 5 managerial candidates for the finance department.

New Student Orientation Leader

Notre Dame Of Maryland University
06.2015 - 08.2018
  • Provided tools for 200 incoming freshmen and transfer students to succeed socially and academically through one-on-one and group support.
  • Developed inclusive community that led to improved student involvement in campus-wide events and organizations.
  • Delivered classroom presentations to over 100 students that emphasized campus procedures, community environment, and healthy interpersonal relationship.
  • Trained as "One Love" Facilitator with basic crisis intervention and counseling training.

Human Resources Assistant

W&T Travel Services, LLC
08.2016 - 08.2017
  • Assisted Human Resource Generalist with payroll in ADP by reviewing timecards, generating reports, and modifying and processing payroll.
  • Co-authored and edited over 10 job postings for vacant positions increasing applicant interest.
  • Interviewed, screened and onboarded over 20 employees in-person and virtually.
  • Provided administrative support by completing regular employee benefits audits and drafting and processing HR personnel documents.

Program Assistant Intern

W&T Travel Services, LLC
01.2015 - 08.2016
  • Collaborated with team members on corporate non-profit outreach program Global Athletic Foundation for Youth (GAFY) to develop marketing strategies, draft more than 100 student volunteer packets, and preserve student volunteer files.
  • Enhanced outreach initiatives by researching prospective donors and student volunteers for successful outreach and developing social media content for engagement.
  • Optimized record retrieval for authorized executives by digitizing and organizing files on the internal server.
  • Supported the director and chief executives by managing their complex calendars, planing travel arrangements, coordinating meetings, and completing outbound calls to vendors.
  • Answered and transferred incoming calls, and routinely responded to several inquiries via email.

Education

Master of Science - Cybersecurity Management And Policy

University of Maryland Global Campus
Adelphi, MD
05.2025

Bachelor of Arts - Philosophy And Communications

Notre Dame of Maryland University
Baltimore, MD
May 2019

Associate of Science - Public Health

Anne Arundel Community College
Arnold, MD
Current

Skills

  • Data analytics
  • Recordkeeping
  • Student Support
  • Customer Service
  • Document Management
  • Oral and Written Communication
  • Time Management
  • Problem-solving
  • Teamwork and Collaboration
  • Detail-oriented

Honors and Awards

Phi Theta Kappa Honor Society - Anne Arundel Community College

Dean's List - Anne Arundel Community College

Magna Cum Laude - Anne Arundel Community College

Software

Salesforce, OnBase, PeopleSoft, uPay, CCU Creditor Portal, Five9 Phone System, Quickbooks Desktop, ADP, CIRRUS - IVR Phone System, Microsoft Office Suite

Timeline

Tuition Coordinator

University Of Maryland Global Campus
01.2023 - Current

Financial Customer Service Representative

Empower Retirement
06.2022 - Current

Junior Bookkeeper

W&T Travel Services, LLC
08.2017 - 05.2022

Human Resources Assistant

W&T Travel Services, LLC
08.2016 - 08.2017

New Student Orientation Leader

Notre Dame Of Maryland University
06.2015 - 08.2018

Program Assistant Intern

W&T Travel Services, LLC
01.2015 - 08.2016

Master of Science - Cybersecurity Management And Policy

University of Maryland Global Campus

Bachelor of Arts - Philosophy And Communications

Notre Dame of Maryland University

Associate of Science - Public Health

Anne Arundel Community College

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Marquel Hayes