Devon Frieze
Ladera Ranch,CA
Summary
Advocate with expertise in crisis intervention and community outreach, providing emotional support and coordinating referrals. Achievements include increased awareness of sexual assault resources and improved client outcomes. Experienced bar manager focused on team leadership and customer engagement, developing training programs that enhanced service efficiency. Successfully addressed customer concerns, ensuring positive and memorable experiences.
Overview
3
3
years of professional experience
Work History
Bar Manager
PUBlic Legacy
Orange, California
07.2023 - Current
- Developed seasonal cocktail menus to align with current trends and improve customer experience.
- Oversaw cash handling procedures, ensuring accuracy and accountability.
- Resolved customer complaints efficiently to enhance satisfaction and loyalty.
- Managed bar staff, trained new hires, and authored comprehensive bar handbook.
- Engaged customers through effective interpersonal skills to foster positive interactions.
Sexual Assault Victim Advocate
Project Sister Family Services
Pomona, California
02.2023 - 05.2024
- Provided crisis intervention services to individuals experiencing trauma and distress.
- Coordinated referrals to connect victims with medical, legal, and psychological assistance.
- Conducted community outreach to increase awareness of sexual assault resources.
- Supported victims during medical examinations, prioritizing safety and respect.
- Maintained detailed case records through precise documentation of client interactions.
- Delivered emotional counseling to clients navigating trauma recovery.
- Organized follow-up services to ensure ongoing support after incidents.
Education
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CA05-2023
Associate of Arts - Psychology
Saddleback College
Mission Viejo, CA05-2021
Skills
- Interpersonal skills
- Team leadership
- Emotional support
- Community engagement
- Organizational skills
- Problem solving
Affiliations
Spark of Love Toy Drive -- Long Beach, CA (2015-Present)
Timeline
Bar Manager
PUBlic Legacy
07.2023 - Current
Sexual Assault Victim Advocate
Project Sister Family Services
02.2023 - 05.2024
Bachelor of Arts - Psychology
California State University, Fullerton
Associate of Arts - Psychology
Saddleback College