Devon Gambles
Plymouth,CA
Summary
Dynamic Sales Associate with proven expertise at Ace Hardware, excelling in customer assistance and transaction processing. Recognized for enhancing customer satisfaction through effective product recommendations and issue resolution. Committed to achieving sales targets while maintaining a positive shopping experience, leveraging strong teamwork and cash handling skills to drive store success. Going to school for automotive certificates.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills.
Offering strong foundation in automotive systems and willingness to learn and grow in field. Brings quick aptitude for understanding vehicle diagnostics and repair techniques. Ready to use and develop troubleshooting and repair skills.
Personable and dedicated individual with solid understanding of automotive systems and knack for problem-solving. Knowledge of vehicle diagnostics and repair techniques, with hands-on skills in troubleshooting and fixing mechanical issues. Committed to ensuring vehicle safety and efficiency through quality service.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Sales Associate
Ace Hardware
06.2023 - 01.2024
- Assisted customers in selecting products and providing knowledgeable recommendations.
- Processed transactions efficiently using point-of-sale systems to ensure a smooth checkout experience.
- Collaborated with team members to achieve store sales targets and enhance customer satisfaction.
- Supported visual merchandising efforts by arranging promotional displays according to company guidelines.
- Participated in training sessions to develop product knowledge and improve sales techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
ASE Certificate - Automotive Engineering
Universal Technical Institute
Sacramento, CA 04.2025 - Current
High School Diploma -
Amador County Adult Ed
Jackson, CA05-2024
Skills
- Customer assistance
- Transaction processing
- Team collaboration
- Product recommendation
- Cash handling
- Issue resolution
- Stock rotation
- Store security monitoring
- Payment processing
- Merchandising organization
- Positive customer interactions
- Customer service
- Product locating support
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Money handling
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Friendly and outgoing
- Vehicle inspections
- Parts replacement
- Brake systems
- Preventive Maintenance
- Fluid exchanges
- Replacing parts
- Axle repairs
- Filter replacements
- Driveability diagnostics
- Engine repair
- Computer diagnostics
- Bearing replacement
- Manual transmissions
- Suspension systems
- Tire rotation
- Inspecting vehicles
- Cooling system
- System repairs
- Battery services
- Clutch repairs
- Hybrid systems
- Chassis lubrication
- Component replacement
- Vehicle maintenance
- Steering mechanisms
- Exhaust systems
- Hazardous waste management
- Service documentation
- Emission control
- Transmission repair
- Engine oil changes
- Preventative maintenance
- Gasket replacements
- Road testing
- Troubleshooting and diagnosis
- Vehicle test driving
- Oil change
- Coolant flushes
- Changing oil
- Changing tires
- Safety awareness
- Replacing filters
- Hand and power tools
- Attention to detail
- Problem-solving
- Installing equipment
- Vehicle inspection
- Physical stamina
- Troubleshooting skills
- Preventive maintenance services
- Strong work ethic
- Electrical repair procedures
- Fuel systems
- Electrical systems
- Fuel injection
- Steering systems
- Valid Driver's license
Timeline
ASE Certificate - Automotive Engineering
Universal Technical Institute
04.2025 - Current
Sales Associate
Ace Hardware
06.2023 - 01.2024
High School Diploma -
Amador County Adult Ed