Devon Goetze
Pitman,NJ
Summary
Administrative medical professional known for prioritizing patient experience and supporting individual needs on personal level. Empathetic liaison between physicians and medical staff with a focus on balancing patient concern with physician caseload.
Overview
9
9
years of professional experience
Work History
Patient Service Associate - OBGYN
Jefferson Health
10.2022 - Current
- Greet and assist patients with check-in procedures, verify patient insurance and identification, and document PHI in EPIC database.
- Interdepartmental scheduler for Imaging, Specialty Care, Primary Care, and MyRide Program.
- Answer incoming calls, schedule appointments and file medical records.
- Responsible for collecting samples for lab testing.
- Provide excellent customer service to patients and medical staff.
- Follows protocols to safeguard confidentiality of all patient records.
Client Service Representative
AtlantiCare Regional Medical Center
02.2019 - 10.2022
- Manage medical record requests and partner with third party company to document patient records, and follow and maintain HIPPA confidentiality.
- Ensure timely and organized scheduling of patient appointments, accurately enter and review patient insurance information, accurately enter external client information, and provide financial information to clients.
- Schedule and verify COVID testing appointments for AtlantiCare Pre-op patients.
- Assist call center hotline for AtlantiCare's COVID testing center as needed.
- Support organizational goals by providing excellent customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation.
Logistics Assistant (College Work-Study Program)
Rowan University
05.2018 - 08.2018
- Worked with the Rowan Residential Department to perform daily tasks such as detailed walkthroughs of every residence hall, apartment complexes, and common areas.
- Attended all Rowan University Orientations and managed check-ins for hundreds of incoming students.
- Assisted and answered all questions asked by parents and students.
- Documented damage in all of Rowan’s Residential Buildings and submitted work orders to Facilities department.
Sales Associate/Cashier (Seasonal)
Michaels Craft Store
05.2017 - 08.2017
- Provided excellent customer service to all guests and answered any questions or concerns
- Properly maneuvered a cash register to complete daily transactions
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Front Desk Assistant (College Work-Study Program)
California University Of Pennsylvania (PennWest)
08.2015 - 01.2016
- Monitored all students and guests entering and exiting Guesman Hall.
- Collected and maintained proper identification of all guests before entering the building.
- Successfully communicated discharge instructions to all students and guests.
- Received, screened and routed incoming calls.
Athletic Program Mentor
California University Of Pennsylvania (PennWest)
05.2015 - 08.2016
- Supervised and created lessons/practice plans for 150 high school soccer players during collegiate level camp program.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Regularly assessed progress and provided feedback to support continued development.
- Facilitated personal growth of student athletes and assisted with their daily needs.
Education
Bachelors of Arts - Radio/TV/Film
Rowan University
Glassboro, NJ12.2018
Skills
- Epic, Cerner, PowerChart, Revenue Cycle, SYSTOC, Navinet, InTouch, Telemedicine, Microsoft 365, PearPortal, Availity, NJMMIS
- Appointment Scheduling, Medical Terminology, Call Center Experience, Calendar Management, Critical Thinking, Deescalation Training, Active Listening, Empathy Training, Diversity Equity & Inclusion Training
Timeline
Patient Service Associate - OBGYN
Jefferson Health
10.2022 - Current
Client Service Representative
AtlantiCare Regional Medical Center
02.2019 - 10.2022
Logistics Assistant (College Work-Study Program)
Rowan University
05.2018 - 08.2018
Sales Associate/Cashier (Seasonal)
Michaels Craft Store
05.2017 - 08.2017
Front Desk Assistant (College Work-Study Program)
California University Of Pennsylvania (PennWest)
08.2015 - 01.2016
Athletic Program Mentor
California University Of Pennsylvania (PennWest)
05.2015 - 08.2016
Bachelors of Arts - Radio/TV/Film
Rowan University